Jenny Speake-Lopez
Stockton
Summary
Experienced with managing client relationships and providing exceptional service solutions. Utilizes effective communication and problem-solving skills to resolve client issues and enhance satisfaction. Knowledge of client retention strategies fosters long-term loyalty and trust.
Overview
2027
2027
years of professional experience
Work History
Manager
Estée Lauder
Modesto, CA
11.2025 - Current
- Managed team operations to ensure alignment with company objectives and standards.
- Implemented inventory control measures to enhance product availability and reduce waste.
- Developed training materials to improve staff onboarding and operational efficiency.
- Analyzed sales data to identify trends and inform merchandising strategies.
Licensed Beauty Advisor (Head MUA)
Sephora
Stockton, CA
02.2021 - 12.2025
- Assisted customers in selecting beauty products tailored to individual needs and preferences.
- Provided product demonstrations, showcasing application techniques to enhance customer experience.
- Maintained up-to-date knowledge of beauty trends and product launches to advise clients effectively.
- Executed visual merchandising strategies to optimize product displays and attract customer attention.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Cosmetologist And Owner
The Rabbit Hole Salon
Stockton, CA
09.2019 - 11.2021
- Provided personalized consultations to assess client needs and preferences.
- Executed various hair cutting, coloring, and styling techniques to enhance client satisfaction.
- Maintained cleanliness and organization of tools and workstations to ensure safety standards.
- Developed strong relationships with clients through effective communication and service excellence.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Cosmetologist
European Wax Center
Stockton, CA
04.2018 - 08.2019
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
Cosmetologist
JCPenney Salon
Stockton, CA
- Provided personalized hair and skin care services, ensuring client satisfaction through tailored recommendations and expert techniques.
- Maintained a clean and organized workspace, adhering to health and safety regulations while promoting a welcoming salon environment.
- Engaged with clients to build strong relationships, resulting in repeat business and positive referrals.
Cosmetologist
Benefit
Stockton, CA
- Provided exceptional customer service, ensuring a welcoming environment for clients.
- Executed various waxing techniques, maintaining high standards of hygiene and safety.
- Educated clients on post-treatment care to enhance results and satisfaction.
- Assisted in inventory management, tracking product supplies and replenishing stock as needed.
Cosmetologist Manager
Fantastic Sams
Manteca, CA
- Managed salon and clientele
Operations And Customer Service Manager
Diamond Enterprises
Stockton, CA
- Managed client inquiries and resolved issues efficiently to enhance satisfaction levels.
- Developed tailored solutions based on client needs to ensure service excellence.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Analyzed client feedback to identify improvement opportunities and implement changes.
Education
Vocational - Cosmetology
Career Academy of Cosmetology
Stockton, CA2008
Some College - undefined
Delta College
Stockton, CASome College - Special Effects and Theatre
Santa Ana College
Santa Ana, CASkills
- Effective problem solving
- Brand awareness
- Compliance management
- Remote team management
- Analytical mindset
- Meeting facilitation
- Strong leadership
- Positive attitude
- Customer service
- Problem-solving abilities
- Team collaboration
Timeline
Manager
Estée Lauder
11.2025 - Current
Licensed Beauty Advisor (Head MUA)
Sephora
02.2021 - 12.2025
Cosmetologist And Owner
The Rabbit Hole Salon
09.2019 - 11.2021
Cosmetologist
European Wax Center
04.2018 - 08.2019
Some College - Special Effects and Theatre
Santa Ana College
Some College - undefined
Delta College
Vocational - Cosmetology
Career Academy of Cosmetology
Operations And Customer Service Manager
Diamond Enterprises
Cosmetologist
Benefit
Cosmetologist
JCPenney Salon
Cosmetologist Manager
Fantastic Sams