Summary
Overview
Work History
Education
Skills
Languages
Cover Letter
Timeline
Generic

Jenny Smith

Cambridge

Summary

I am writing to express my interest in the Legal Assistant. With a robust background in customer service and administrative support, coupled with a formal education in legal assistance from triOS College, I am eager to bring my skills and dedication to your team. In my recent role at Hussein Law Office I have honed my abilities in document review, legal research, and client relations among other skills. My four years of experience have not only equipped me with practical skills but also allowed me to develop a keen understanding of legal compliance and workflow improvement. I am particularly proud of my role in enhancing client satisfaction and optimizing processes which I believe will be invaluable in a legal setting. My skill set includes extensive experience in administrative support, customer engagement, transaction management, and conflict resolution. I am also skilled in legal writing, negotiation, and research, all of which are crucial for the role of a Legal Assistant. My strengths in organizational skills, critical thinking, and maintaining record accuracy further complement my ability to manage legal documents effectively and support the legal team efficiently. I am enthusiastic about the opportunity to contribute to the team and am confident that my background and skills align well with the needs of your team. I look forward to the possibility of discussing how I can contribute to your department.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Cambridge Bingo and Gaming Centre
02.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
  • Maintained a clean and organized work area, contributing to a comfortable environment for customers.
  • Enhanced the overall customer experience by maintaining a friendly and approachable demeanor, fostering positive relationships with regular patrons.
  • Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Maintained vigilance for potential security risks, reporting suspicious activity to supervisors or security staff as necessary.
  • Ensured compliance with gaming regulations by diligently adhering to established protocols regarding payouts, disputes, and reporting requirements.
  • Maintained strong knowledge of all casino games to provide thorough explanations to guests as needed, enhancing their overall experience.

Title Clerk

Hussein Law Office Professional Corp
01.2025 - 02.2025
  • Managed high-volume workload while maintaining strict attention to detail in verifying documents and forms.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Conducted efficient real estate due diligence investigations by thoroughly examining property titles, conducting lien searches, verifying zoning compliance, and reviewing environmental assessments.
  • Improved office efficiency by creating a centralized filing system for easy access to vital documents and records.
  • Enhanced client satisfaction by providing timely updates on property title searches and due diligence matters.

Legal Assistant

Bennett Grant
02.2021 - 10.2024
  • Honed abilities in document review, legal research, and client relations
  • Developed a keen understanding of legal compliance and workflow improvement
  • Enhanced client satisfaction and optimized processes
  • Four years of experience in customer service and administrative support
  • Skilled in legal writing, negotiation, and research
  • Strengths in organizational skills, critical thinking, and maintaining record accuracy

Education

Law Clerk - Legal Studies

triOS College
Kitchener, ON
02.2021

Skills

  • Administrative support
  • Customer engagement
  • Transaction management
  • Conflict resolution
  • Legal writing
  • Negotiation
  • Research
  • Organizational skills
  • Critical thinking
  • Maintaining record accuracy

Languages

English
Native or Bilingual

Cover Letter

I am enthusiastic about the opportunity to contribute to the City of Cambridge and am confident that my background and skills align well with the needs of your team. I look forward to the possibility of discussing how I can contribute to your department. Thank you for considering my application.

Timeline

Title Clerk

Hussein Law Office Professional Corp
01.2025 - 02.2025

Legal Assistant

Bennett Grant
02.2021 - 10.2024

Customer Service Representative

Cambridge Bingo and Gaming Centre
02.2020 - Current

Law Clerk - Legal Studies

triOS College
Jenny Smith