Jenny Smith
Cambridge,ON
Summary
Proven to enhance client satisfaction and streamline operations, tenure at Bennett Grant LLP sharpened legal research and client communication skills. Expert in document preparation and due diligence, and boosted efficiency and accuracy in real estate transactions, fostering trust and professionalism. Also approach consistently delivers results, ensuring client and employer expectations are surpassed.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Real Estate Legal Assistant
Bennett Grant LLP
2021.02 - Current
- Enhanced client satisfaction by efficiently managing legal documents and correspondence.
- Managed multiple real estate closings simultaneously, ensuring timely completion of necessary tasks.
- Developed a strong understanding of zoning laws and regulations to assist clients in navigating complex real estate matters effectively.
- Supported attorney-client relationships through clear communication and prompt response to inquiries, fostering trust and professionalism.
- Increased accuracy of document preparation by diligently proofreading and revising materials before submission to attorney or client.
- Conducted thorough title searches to identify potential issues and enable smooth property transfers between parties.
- Organized efficient workflow practices within the office environment, reducing downtime between projects for staff members.
- Provided exceptional customer service when addressing questions from both buyers and sellers concerning their respective transactions.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
Customer Service Representative/Bingo Advisor
Cambridge Bingo and Gaming Centre
2020.01 - Current
- Increased customer satisfaction through consistent and clear communication of game rules and instructions.
- Managed the smooth running of bingo games by effectively multitasking, handling cards, markers, and cash transactions.
- Elevated game atmosphere by incorporating background music or themed decorations, creating an immersive environment that added excitement for participants.
- Fostered a sense of camaraderie among players by creating themed nights or special events, fostering a sense of community and encouraging return visits.
- Promoted a positive gaming environment by maintaining professional conduct and addressing player concerns with empathy and understanding.
- Cultivated strong relationships with regular players, fostering loyalty and repeat business through exceptional service delivery.
- Ensured accurate payouts to winners by diligently verifying winning cards and adhering to established prize structures.
- Contributed to a safe playing environment by monitoring the room and reporting any suspicious activity or concerns to management.
- Monitored games in progress to detect any potential irregularities or rule violations, taking appropriate action when necessary.
- Improved Bingo game efficiency by maintaining a smooth flow of accurate number calling and verifying winning cards promptly.
- Utilized computer systems effectively for data entry tasks such as recording winners'' information or updating inventory logs accurately.
- Streamlined card sales process, reducing wait times and ensuring optimal game flow for players.
- Maintained a clean and organized work area, contributing to a comfortable environment for customers.
- Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
- Processed winning tickets promptly while verifying identification documents according to established guidelines.
Customer Service Representative
LCBO
2016.03 - 2018.11
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Received payments by cash, credit, and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.
- Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
- Assisted with merchandising tasks, creating eye-catching displays that attracted customers and promoted sales growth.
- Participated in regular staff meetings, sharing insights on improving store operations for better efficiency and customer satisfaction.
- Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
- Contributed to increased sales by offering product recommendations based on customer preferences and needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
College Diploma - Law Clerk/Legal Assistant
TriOS College
Kitchener 2020.01 - 2021.05
Skills
Client Communication
Legal Research
Due diligence
Document Preparation
Mortgage Documentation
Real estate development
Title Examination
Property tax appeals
File Organization
Task Prioritization
Document filing
Exceptional telephone etiquette
Languages
English
Native or Bilingual
Timeline
Real Estate Legal Assistant
Bennett Grant LLP
2021.02 - Current
Customer Service Representative/Bingo Advisor
Cambridge Bingo and Gaming Centre
2020.01 - Current
College Diploma - Law Clerk/Legal Assistant
TriOS College
2020.01 - 2021.05
Customer Service Representative
LCBO
2016.03 - 2018.11
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