Jenny Sallans

• Started in Oticon Customer service
• April 2023 joined the Philips team
• Working with End Users with phones calls and Sales Force tickets
• Trained new hires for the Philips team
• Trained in Bernafon to be able to help when they are short staff
• Daily I work in both Philips and Oticon.

*Started with the company in March 1997, worked in multiple departments over the 25 years I was with the company

*Placing orders for Public Libraries

*Answering incoming calls and emails from the Libraries

*Trained new hires on the tasks in Customer Service

*Worked with Excel, Microsoft Word and other programs designed for our company

*Responsible for running daily reports and sending them to customers

*Fielded customer complaints and queries, fast-tracking them for problem resolution.

*Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

*In charge of placing office supplies, business cards, name plates.

*Setting up the boardroom for meetings with clients, ordering in catering.

*Placing prepay orders with vendors

*Setting up new vendors in our database

*Creating catalogues that get sent out to customers

*Help with other assignments as needed

*Working with different departments within the organization to meet the customers needs

*Organized work for 5 employees each day

*Receiving invoices into our database and balancing them

*Receive incoming shipments

*Unpacked boxes

*Worked with accounting, processing, and customer service