Jenny Rodriguez

Run a full accounting month cycle for various projects.

• Accounts Payable:

Receive invoice and review the charges and ensure they are paid in a timely

manner.

Coding of all invoices

Vendor Payment Inquiries/Follow ups.

• Accounts Receivable:

Issue invoicing to clients and ensuring payment is received in time.

• Subcontracts:

Create contract documents

Reviewing all details of contracts

Process monthly subcontract invoices by confirming percentage of

completion.

Payment made within contract terms and on timely manner.

• Procore:

Issue detailed Letter of Intent to Subcontractors.

Issue Change Orders to subcontractors.

• Month End Reconciliations:

Including but not limited to company accounts such as home depot, and company Gas

cards, and Petty Cash account.

Run a full accounting month cycle for various

projects.

• Accounts Payable
• Accounts Receivable
• WIP Billings to our clients
• Reconciliations that included bank and General Ledger Accounts.
• Brief introduction to month end forecasting meetings to review the progress of a project along with the financial reports

My daily responsibilities were to resolve any inquiries and/or conflicts customers

had with their TELUS services. Some of these resolutions included assistance with

technical support, billing, and product usage. My duties involved were but not

limited to:

• Address customer complaints on a daily basis as their first point of contact in

a calm and professional manner regardless of their tone. De-escalate situation

ensuring customer satisfaction.

• Place outbound calls to reinforce customer value and loyalty
• Root cause analysis of technical service incidents and communication of

resolution

• Customer recommendations on account enhancements and long term solutions
• Received various award certificates

• Provided exceptional customer service in a fast-paced dining environment.
• Assisted in menu knowledge and food pairings for guests.
• Maintained cleanliness and organization of dining areas and tables.