Jenny Rivera
Calgary,AB
Summary
Experienced customer service professional with a strong track record of resolving customer concerns, building lasting relationships, and delivering exceptional service. Skilled in effective communication, problem-solving, and maintaining a calm and professional demeanor in any situation. Dedicated to creating positive experiences, fostering customer loyalty, and ensuring satisfaction in every interaction. Experienced in managing multiple tasks in fast-paced environments while staying focused on delivering results.
Overview
7
7
years of professional experience
Work History
Head Hostess
Buon Giorno Restaurant
01.2024 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Accounts Payable Clerk
Wolseley Canada
05.2021 - 11.2023
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
Retail Sales Associate
Ralph Lauren
02.2020 - 03.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
Harry Rosen
01.2018 - 04.2022
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
Office Professional
Sait
Calgary, AB08.2021
Skills
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Proficient in POS systems and handling financial transactions
- Team player with a positive attitude and strong work ethic
Languages
English
Spanish
Timeline
Head Hostess
Buon Giorno Restaurant
01.2024 - Current
Accounts Payable Clerk
Wolseley Canada
05.2021 - 11.2023
Retail Sales Associate
Ralph Lauren
02.2020 - 03.2022
Retail Sales Associate
Harry Rosen
01.2018 - 04.2022
Office Professional
Sait
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