Jenny Ratcliffe
Carson
Summary
Results-driven Manager with extensive experience in staff management and operational efficiency. Expertise in resolving customer complaints and ensuring regulatory compliance while fostering team engagement. Proven ability to enhance productivity and optimize procedures in fast-paced environments. Committed to developing strong working relationships and driving team performance to achieve business objectives.
Overview
24
24
years of professional experience
Work History
Manager
HMSHost
El Segundo
05.2024 - 02.2026
- Supervised daily operations to ensure efficient service and quality standards.
- Developed and delivered training programs on customer service and operational procedures to improve staff competency.
- Managed inventory levels to ensure product availability while reducing waste.
- Implemented training programs to enhance team performance and engagement.
- Enforced food safety standards to ensure compliance with health regulations.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Implemented recognition programs and career development opportunities, boosting team morale and retention.
- Streamlined communication channels, improving information flow and decision-making speed.
- Managed risk by developing and implementing effective risk management strategies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Histology Technician
Antech Diagnostics - Veterinary Reference STAT Laboratory
Fountain Valley
05.2022 - 03.2024
- Prepared tissue samples for histological examination and analysis.
- Operated microtomes and staining equipment for slide preparation.
- Maintained laboratory cleanliness and adhered to safety protocols.
- Documented specimen data accurately in laboratory information systems.
- Trained new staff on histology techniques and laboratory procedures.
- Reviewed slides for quality assurance before final reporting.
- Assisted in troubleshooting equipment issues to minimize downtime.
- Received, logged and assessed quality of specimens received.
- Managed inventory of laboratory supplies to ensure availability and support efficient operations.
- Prepared slides for microscopic examination and analysis.
- Cleaned and operated tissue processors according to schedules.
- Cut prepared blocks of tissue utilizing complex machinery.
- Adhered to all safety and infection control precautions and regulations.
- Identified opportunities for process and efficiency improvements.
- Embedded specimens into blocks and fixed tissues in formalin.
- Recorded number of tissue blocks and verified proper identification and labeling.
- Maintained up-to-date knowledge regarding new developments in the field of Histology through continuing education courses.
- Performed quality control checks on all reagents used in the laboratory setting and documented results.
- Trained new employees on laboratory safety protocols and specimen collection methods to enhance compliance and operational readiness.
- Operated complex automated equipment to complete histology projects in a timely manner.
- Conducted quality assurance activities to verify accuracy of lab results and uphold regulatory standards.
- Educated staff members on safe handling practices when working with hazardous materials or chemicals used in the lab setting.
- Resolved issues related to specimen collection methods, instrumentation malfunctions, or other technical problems that may arise during testing processes.
- Ensured compliance with regulatory standards set forth by agencies such as CLIA or OSHA when performing tests or performing job duties.
- Mounted specimens on glass slides for further examination.
- Compiled and maintained records of preventive maintenance and instrument performance according to schedule and regulations.
- Cut sections of body tissues for microscopic examination.
Manager
Chick fil A
Torrance
02.2002 - 05.2022
- Supervised daily operations to ensure efficient service and uphold quality standards.
- Trained staff on customer service and operational procedures, enhancing service quality.
- Implemented training programs to enhance team performance and engagement.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Coordinated scheduling to maintain adequate staffing during peak hours.
- Enforced food safety standards, ensuring compliance with health regulations.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Led team meetings to communicate goals and reinforce company values.
Education
LVN - Nursing
Homestead Schools
Torrance, CA12-2012
Skills
- Staff management
- Training implementation
- Compliance enforcement
- Operational efficiency
- Inventory management
- Regulatory compliance
- Quality assurance
- Decision-making
- Shift scheduling
- Expectation setting
- Work prioritization
- Policy execution
- Documentation reporting
- Time management
- Lead generation
- Customer service
- Conflict resolution
- Effective communication
- Problem solving
- Goal setting
- Relationship building
- Disciplinary techniques
Languages
English
Professional
Tagalog
Professional
Affiliations
Volunteer
Timeline
Manager
HMSHost
05.2024 - 02.2026
Histology Technician
Antech Diagnostics - Veterinary Reference STAT Laboratory
05.2022 - 03.2024
Manager
Chick fil A
02.2002 - 05.2022
LVN - Nursing
Homestead Schools