Jenny Pineda
Lynwood
Summary
I am a dedicated professional with strong expertise in customer service and problem-solving. Proven track record of enhancing customer satisfaction and training team members to achieve high standards. Results-driven Remote Experience Manager with a focus on customer satisfaction, team collaboration, and effective training. Successfully resolved escalated complaints, leading to improved customer relationships and increased satisfaction ratings. And a detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Always looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Remote/Mobile Experience Manager
Star Ford Lincoln
Glendale
01.2022 - Current
- Coordinated service appointments to ensure efficient workflow and timely service.
- Trained new staff on product knowledge and customer service standards.
- Resolved customer complaints effectively to maintain a positive dealership reputation.
- Collaborated with team members to identify areas of improvement in the customer experience.
- Provided guidance and support to team members regarding customer service processes and procedures.
- Drafted reports outlining project progress and presented findings to senior management teams.
- Resolved escalated customer complaints in a timely manner, ensuring satisfactory outcomes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Day Porter
Priority
El Segundo
06.2019 - 12.2020
- Maintained cleanliness in common areas, restrooms, and break rooms.
- Assisted in setting up and taking down event spaces for meetings.
- Monitored supply levels and restocked cleaning materials as needed.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Performed basic maintenance and cleaning.
Cashier/Team Member
Wingstop Restaurant
Alameda
03.2018 - 01.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and gift card payments accurately.
- Provided exceptional customer service in fast-paced environments.
- Greeted customers and answered any questions they had about the store's products and services.
Concession Stands Worker/Assistant Bartender
Levi Restaurants
Carson
10.2017 - 02.2018
- Prepared food items according to restaurant standards and safety guidelines.
- Operated kitchen equipment and maintained cleanliness throughout work areas.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Handled customer inquiries and resolved issues with professionalism and care.
Education
High School Diploma -
Marco Antonio FireBaugh High School
Lynwood, CA06-2017
Skills
- Customer service
- Employee training
- Project management
- Reporting and analysis
- Process improvement
- Team collaboration
Certification
Service advisor
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Remote/Mobile Experience Manager
Star Ford Lincoln
01.2022 - Current
Day Porter
Priority
06.2019 - 12.2020
Cashier/Team Member
Wingstop Restaurant
03.2018 - 01.2019
Concession Stands Worker/Assistant Bartender
Levi Restaurants
10.2017 - 02.2018
High School Diploma -
Marco Antonio FireBaugh High School