Jenny Phillips
Toronto,Ontario
Summary
- One year experience working in licensed child care environment
- Five years of working with youth and children in a community based setting
- Six years of Customer Service experience
- Approachable, Strong Communicator, Team Player, Positive Attitude, Goal Oriented, and Organized
- Understanding of Early Learning for Every Child Today (ELECT) / How Does Learning Happen
- In process of obtaining Standard First Aid and CPR-C/AED, prior to commencement of work assignment
Overview
10
10
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Hudson's Bay
Toronto
09.2021 - 07.2023
- Ability to multitask, prioritize responsibilities, and stay organized in a fast-paced environment
- Organized promotional events such gift with purchases and personalized customer service resulting in a 20% increase in repeat clientele.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Updated customer records in database software program accurately.
- Demonstrated effective communication skills, leading to a 15% improvement in client satisfaction scores.
Assistant Store Manager
Shoppers Drug Mart
Toronto
10.2021 - 03.2022
- Supervised a team of employees by providing ongoing training to ensure high levels of customer satisfaction, advancement in work operations and cultivating a positive work environment.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Cashier Supervisor
Shoppers Drug Mart
Toronto, ON
09.2018 - 09.2021
- Demonstrated understanding and empathy when resolving customer problems by investigating issues, answering questions and building rapport.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Built and maintained working relationships with peers and upper management.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
Early Childhood Assistant
Blooming Minds
Toronto
03.2019 - 08.2020
- Provided nurturing care and supervision to children aged 3-5 years old.
- Encouraged positive behaviour through praise, rewards and redirection techniques.
- Observed each child's individual needs, interests and abilities to create a stimulating learning environment, producing a 30% increase in children's participation.
- Implemented daily routines such as toileting, nappy changing, dressing and undressing and sleeping time.
- Participated in team meetings to develop plans for curriculum activities and discuss any concerns or challenges faced by the staff or children.
Senior Camp Leader
Toronto Community Housing
Toronto
07.2017 - 08.2018
- Organized and facilitated a variety of recreational activities, including sports, crafts, games, and field trips.
- Developed positive relationships with parents and guardians to ensure their satisfaction with camp operations.
- Performed administrative tasks such as attendance taking, paperwork filing.
- Facilitated team building exercises to promote cooperation among campers, resulting improved social skills among participants.
- Integrated arts and crafts to stimulate creativity, self-expression, and fine motor skills.
- Facilitated outdoor play and exploration for physical health, sensory experiences, and nature connection.
Junior Camp Leader
Toronto Community Housing
Toronto
07.2013 - 08.2016
- Supported Senior Leader in creating and implementing engaging and age-appropriate activities.
- Ensured the safety of campers at all times through active supervision.
- Motivated participants by demonstrating enthusiasm for the activity being performed.
- Assisted in coordinating, planning and direction of daily activities for participants aged 6 to 12, working within set budget.
Education
Some College (No Degree) - Child and Youth Care
Centennial College
09-2018
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
07.2016
Skills
- Foster constructive communication with both parents and colleagues
- Informing parents and designated caregivers about children's well-being, including health, behavior, and evolving interests, while upholding confidentiality
- Developing age-appropriate activities by following the Early Learning for Every Child Today (ELECT) framework
- Support in the distribution of meals to all children, ensuring adherence to any specific dietary or health needs
- Documentation and Recordkeeping
- Help children with restroom procedures, diaper changes, and getting dressed
- Support the Early Childhood Educator in weekly program planning by offering ideas and recommendations
- Assist in arranging and cleaning up various educational activities aimed at promoting learning and collaboration among the children
OBJECTIVE
Seeking to transition into a fulfilling career as an early childhood assistant, where I can positively influence the early stages of children's development by creating a safe, nurturing, and stimulating environment for their growth and learning.
Volunteer Experience
AfterSchool Program | YMCA - Toronto | 09/2016 to 07/2016
- Established structured homework time with staff support and guidance to facilitate completion of assignments, leading to improved academic performance among participants.
- Planned quiet activities and games to foster social interaction among children., Provided nutritious snacks, evoking an increased energy levels and focus during activities.
- Attuned to the physical and emotional states of each child, responding with warmth and sensitivity
- Fostered an inclusive and safe environment where children feel secure in their relationships with adults and other children.
Breakfast Program | Boys and Girls Club of East Scarborough | 2014 to 2015
- Offered diverse, nutritious breakfast options, yielding to improved attendance and participation.
- Maintained hygienic environment through regular sanitation and safe food handling practices.
- Labeled breakfast choices with allergen information for children with dietary restrictions.
- Encouraged family engagement by inviting parents to participate, share breakfast recipes, bringing forth increased parental involvement and support.
Certification
- Standard First Aid and CPR-C/AED, Canadian Red Cross | 2018
- Food Handler Certificate, Food Safety Training | 2014
Timeline
Assistant Store Manager
Shoppers Drug Mart
10.2021 - 03.2022
Beauty Advisor
Hudson's Bay
09.2021 - 07.2023
Early Childhood Assistant
Blooming Minds
03.2019 - 08.2020
Cashier Supervisor
Shoppers Drug Mart
09.2018 - 09.2021
Senior Camp Leader
Toronto Community Housing
07.2017 - 08.2018
Junior Camp Leader
Toronto Community Housing
07.2013 - 08.2016
Some College (No Degree) - Child and Youth Care
Centennial College
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
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