Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNY PARSONS

EDMONTON

Summary

Detail-oriented and proactive Administrative Professional with over a decade of experience supporting healthcare, office, and customer service operations. Adept at scheduling, records management, clinic coordination, and patient communication. Recognized for strong multitasking, adaptability, and a calm, client-centered approach in high-pressure environments. Looking to contribute administrative excellence to a dynamic healthcare or office team

Overview

19
19
years of professional experience

Work History

Manager

Fritou Restaurant
01.2018 - 2018
  • Supervised, evaluated, and trained a team of 20+ employees. Led opening of a new locations, hiring and onboarding 20+ new staff. Created and submitted weekly reports on sales, profits, and performance metrics. Resolved customer concerns efficiently and ensured consistent service quality. Enforced and maintained compliance with store policies and operational standards.

Office Administrator

Dr. Robert Fowler, ENT Specialist
02.2022 - 01.2023
  • Managed appointment scheduling, patient chart preparation, and daily administrative tasks for busy specialist clinic. Handled MCP billing and ensured timely, accurate submission. Ordered office supplies and medical stock, maintaining full clinic readiness. Managed front-desk communications and coordinated with MDR for surgical case preparation. Oversaw daily opening and closing of the office.

Clerk II

Eastern Health
03.2020 - 02.2022
  • Scheduled, rescheduled, and followed up with patients for clinics and bloodwork, handling 20+ appointments weekly. Managed incoming calls, triaged patient inquiries, and relayed urgent updates across hospital units. Coordinated Women's Wellness Clinics and distributed patient communications. Ordered and tracked supplies, medications, and lab materials for unit needs. Generated reports, face sheets, and patient lists for next-day procedures. Supported OR desk operations: dispatched calls, notified staff, entered maintenance work orders, and documented pathology specimens. Prepared daily OR lists and hospital-wide call schedules to streamline surgical readiness.

Custodian/Laborer

Town of Victoria
01.2015 - 01.2017
  • Maintained public buildings and community event spaces. Managed supply inventory and supported special event hospitality.

Respite Worker

Eastern Health
01.2012 - 01.2015
  • Provided one-on-one supervision to a child with autism in a supportive, structured environment. Supported daily routines, communication development, and emotional engagement.

Office Assistant

ME-MA-TEC
01.2004 - 01.2012
  • Managed billing, records, mailouts, and clerical support for small business operations. Operated office equipment and handled internal correspondence and supply runs.

Education

Office Administration Diploma - undefined

Keyin College
Carbonear, NL
01.2020

High School Diploma - undefined

Carbonear Collegiate
Carbonear, NL
01.1999

Skills

  • Patient & Appointment Scheduling
  • Records & Chart Management
  • Medical Terminology & Billing (MCP)
  • Sage Simply Accounting (Manual)
  • Microsoft Office (Word, Excel, Access, Outlook, PowerPoint)
  • Supply & Inventory Management
  • Document Preparation (Letters, Memos, Reports)
  • Customer Service & Call Handling
  • Legal & Medical Transcription
  • Team Coordination & Training

Timeline

Office Administrator

Dr. Robert Fowler, ENT Specialist
02.2022 - 01.2023

Clerk II

Eastern Health
03.2020 - 02.2022

Manager

Fritou Restaurant
01.2018 - 2018

Custodian/Laborer

Town of Victoria
01.2015 - 01.2017

Respite Worker

Eastern Health
01.2012 - 01.2015

Office Assistant

ME-MA-TEC
01.2004 - 01.2012

Office Administration Diploma - undefined

Keyin College

High School Diploma - undefined

Carbonear Collegiate

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