Jenny Paquet

Vollunteer peer support work included peer outreach and office support by preparing harm reduction supplies and greeting clients.

During this time, I also worked alongside the Supported Connections team at Penticton Regional Hospital once per week, connecting with and offering support to MHSU patients.

• Asked what was bringing the patient into emergency and entered/updated patient information, including reason for visit, into meditech
• Cultivated a welcoming environment for patients through empathetic listening, clear communication, and professional demeanor during stressful situations.
• Assisted in the training of new ER Registration Clerks by sharing best practices, offering guidance on hospital procedures, and serving as a role model for exceptional customer service.
• Sorted and file patient charts after discharge

• Provided building access to clients and visitors as Timber Creek. Greeted family members and visited with the clients (all are inpatient) when time allowed.
• Answered calls and directed them to the appropriate extension when necessary
• Assisted staff with various duties, sometimes assisting with various client activities such as crafting or painting
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
• Managed inventory supplies to prevent shortages, ordering necessary items before depletion.