Jenny Palacio
Calgary,Alberta
Summary
- Accomplished Flight Attendant with over 5 years experience in domestic and international commercial airline industry. Training by WestJet in 2014.
- Highly skilled in handling changing environments and remaining cool under pressure.
- Dedicated to exceptional customer service and assisting others.
- Dynamic customer service skills.
- Poised, personable and dedicated to being part of a successful team.
- Known for excellent customer relations and a welcoming attitude.
- Hardworking and passionate team member with strong organizational skills.
- Ready to help a team achieve company goals.
- Detail-oriented mindset with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Health Care Aide
Bayshore Home Care Solutions
1212 31 Ave NE Suite #106
08.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety through effective communication and active listening skills.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
- Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
- Monitored vital signs regularly, promptly reporting any abnormalities to nursing staff or physicians.
- Educated patients on self-care techniques, empowering them to take control of their health management.
- Promoted a clean and safe environment by adhering to strict infection prevention protocols.
- Contributed to efficient care coordination by maintaining open lines of communication among team members, patients, and families.
Massage Therapist
Rehab Solutions Physiotherapy Centre
10233 Elbow Drive SW
03.2019 - Current
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
Flight Attendant
American Airlines - Venezuela
Caracas, Venezuela
02.1992 - 02.1997
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Ensured safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Answered passenger questions and provided solutions to issues arising during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Used excellent customer service skills in addressing passengers' needs.
- Responded to passenger emergencies to provide first aid.
Education
Diploma - Health Care Aide
Makami College
Calgary, AB01.2021
Diploma - Massage Therapist
Makami College
Calgary, AB04.2018
Skills
- Patient-focused care
- Expert in direct patient care and relations
- Care plan implementation
- Fluent in Spanish / some French
- Reliable and punctual
- Compassionate caregiver
- Companionship and emotional support
- Medical office administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Italian
Elementary
Timeline
Health Care Aide
Bayshore Home Care Solutions
08.2023 - Current
Massage Therapist
Rehab Solutions Physiotherapy Centre
03.2019 - Current
Flight Attendant
American Airlines - Venezuela
02.1992 - 02.1997
Diploma - Health Care Aide
Makami College
Diploma - Massage Therapist
Makami College