Jenny Nguyen
Stratford,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pet Ambassador
Royal Canin/Premium Retail Services
05.2024 - 05.2024
- Maintained and leveraged client's provided material, such as equipment and handouts, to engage associates and pet parents
- Delighted customers by sharing pet health and nutrition information and made personalized product recommendations for their pets
- Built brand awareness and affinity by actively engaging with pet parents and their pets in-store
- Tidied and faced client's products on shelves as well as ensured any authorized POS material is nicely set up to help ensure pet parents find what they need.
Sales/Customer Service Representative
B&B Pet Supplies/Mitchell Office Pro
10.2022 - 02.2024
- Provided exceptional customer service and assisted customer inquiries both in-person and over the phone using printing/pet/office knowledge, company systems and printing/pet/office catalogs
- Answered emails, inbound calls and ensured all calls are answered in a professional manner
- Operated all printing equipment including copiers, lamination machine, cutters and other print production equipment
- Carried out administrative duties such as filing, typing, copying, binding, scanning, etc
- Maintained current pricing, signage, planograms, promotional planners, ad setups, and displays, among other retail merchandising standards
- Processed payments, tracked orders and backorders through POS systems (ACE & TAKU)
- Helped control inventory and ensure product availability through shipping and receiving process
- Performed various tasks to ensure a neat, clean and well-presented store.
Sales Associate
Feed-All Pet Centre
05.2022 - 10.2022
- Performed cashier duties including updated customer profiles and processed payment
- Received, stocked, and organized product inventory
- Created visually appealing product displays
- Managed incoming and outgoing telephone calls with clients in a professional manner.
Warehouse Associate
United Parcel Service (UPS)
05.2022 - 08.2022
- Loaded and unloaded packages off UPS delivery trucks by hand
- Loaded packages into trailers and conveyor belt
- Scanned, organized stocks and maintained inventory.
Production Associate
Value Village
07.2021 - 05.2022
- Loaded and unloaded trucks/trailers according to Management directions
- Sorted, priced, and merchandised received sellable items based on their department
- Performed other duties as assigned including ensured aisles and walkways are clean and free from debris.
Education
Business - Logistics and Supply Chain Management -
Fanshawe College
London, Ontario04.2021
Student -
Thoai Ngoc Hau High School for the gifted
Long Xuyen, An Giang06.2019
Skills
- Customer Relations
- Customer Service
- Professional Demeanor
- Microsoft Office
- Adaptability
- Written Communication
- Inventory Management
- Interpersonal Communication
- Adaptability and Flexibility
- Multitasking Abilities
- Attention to Detail
- Organizational Skills
Languages
VIETNAMESE
ENGLISH
Volunteer Experience
Key Action Network (KAN) - London, Ontario, 11/01/2020, 09/01/2021, Safely delivered groceries and sanitation materials and provided information on how to stay safe to help address the impacts of COVID19
Reached out to the community and safely distributed back to school supplies including masks and sanitizers
Certification
- Valid G License
- Ministry of Labour, Training and Skills Development’s
training module: Work Health and Safety Awareness
in 4 Steps Training - WHMIS
- Customer service, Customer Support,
and Customer Experience Training - Udemy - Certificate of Customer Service skills - Alison
- Diploma in Customer Service - Alison
- Certificate of SAP for Beginners course/SAP ERP
with practice - Udemy
Timeline
Pet Ambassador
Royal Canin/Premium Retail Services
05.2024 - 05.2024
Sales/Customer Service Representative
B&B Pet Supplies/Mitchell Office Pro
10.2022 - 02.2024
Sales Associate
Feed-All Pet Centre
05.2022 - 10.2022
Warehouse Associate
United Parcel Service (UPS)
05.2022 - 08.2022
Production Associate
Value Village
07.2021 - 05.2022
Business - Logistics and Supply Chain Management -
Fanshawe College
Student -
Thoai Ngoc Hau High School for the gifted
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