Jenny Minello
Windsor
Summary
Experienced with providing strategic guidance and support to clients, guests and teams. Utilizes analytical skills and effective communication to drive solutions. Proven ability to leverage communication and conflict resolution skills to enhance team dynamics and drive employee engagement. Diligent professional with track record of fostering strong team collaboration and driving results through strategic initiatives. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Advisor - Financial Services
Sun Life Financial
04.2010 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times while managing a 750 client block.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Executive Director
Sunrise Senior Living / Chartwell Seniors Housing
02.2006 - 01.2010
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
Director of Operations / Hotel Manager
Hilton / Casino Windsor
04.1998 - 03.2006
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Education
Business Administration - Business Administration - Accounting
St. Clair College of Applied Arts And Technology
Windsor, None1993
Bachelor of Commerce - Business Adminsitration
University of Windsor
Windsor, None1994
Skills
- Critical analysis
- Effective time management
- Analytical reasoning
- Effective written communication
- Effective relationship management
- Strategic career development
- Regulatory compliance knowledge
Accomplishments
- A key player in managing the opening of Casino Windsor; collaborating with a team in the development of Standard Operating Procedures for the opening of Casino Windsor Hotel - now Caesar's Windsor
- Worked with department leaders to remove the threat of a Union.
- Successfully executed the grand opening of a retirement residence
- Implemented improvement planning processes, effectively increasing Quality Assurance scores by 25.5% over a 90 day period.
- Acquired certification by the Ontario Retirement Communities Association for a new build community.
Languages
English
Certification
Life License Qualification
Canadian Investment Course
Can Fit Pro - ISSA - Personal Trainer Certification
MAD DOGG Athletics - Spin Instructor
STOTT Pilates - Mat and Reformer Instructor
Interests
Physical fitness and wellness
Personal and professional development
Travel
Culinary and food
Timeline
Advisor - Financial Services
Sun Life Financial
04.2010 - Current
Executive Director
Sunrise Senior Living / Chartwell Seniors Housing
02.2006 - 01.2010
Director of Operations / Hotel Manager
Hilton / Casino Windsor
04.1998 - 03.2006
Business Administration - Business Administration - Accounting
St. Clair College of Applied Arts And Technology
Bachelor of Commerce - Business Adminsitration
University of Windsor
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