Jenny Matamoros
Anaheim
Summary
Dynamic and engaging professional with a proven track record at Johns Incredible Pizza, excelling in customer service and event management. Demonstrated ability to enhance guest experiences through meticulous planning and a team-player attitude. Skilled in food service techniques and adept at fostering guest loyalty, with a strong emphasis on safety and satisfaction.
Overview
2
2
years of professional experience
Work History
Party Host
Johns Incredible Pizza
09.2022 - 11.2024
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Planned parties according to customer specifications.
- Led creative games and activities to engage and entertain guests during events.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
- Decorated and set tables in accordance with party themes and age groups.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Directed guests to correct areas for eating, dancing, and other services.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
Room Attendant
Johns Incredible Pizza
09.2022 - 11.2024
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Checked appliances in guest rooms to determine good working order.
Guest Service Representative
Johns Incredible Pizza
09.2022 - 11.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Education
High School Diploma -
Magnolia High School
2450 W Ball Rd Anaheim, CA 92804 United StatesSkills
- Team player attitude
- Effective multitasking
- Teamwork and collaboration
- Party scheduling
- Activity planning
- Customer service
- Food service techniques
- Decorating
- Greeting and seating
- First aid trained
- CPR trained
- Dining room management
- First aid training
- Strong leadership
- Time management
- Strong work ethic
- Flexible schedule
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Party Host
Johns Incredible Pizza
09.2022 - 11.2024
Room Attendant
Johns Incredible Pizza
09.2022 - 11.2024
Guest Service Representative
Johns Incredible Pizza
09.2022 - 11.2024
High School Diploma -
Magnolia High School
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