Jenny Marcela Onofre Amaya
Kamloops,Canada
Summary
Dedicated administrative professional with 8 years of experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering management support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Lead Front Desk Clerk
Best Western Plus Hotel
04.2023 - Current
- Greeted guests at front desk while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Keep office organized and prioritized tasks
- Handled guest complaints professionally to maintain high levels of satisfaction.
- Managed approximately 30 incoming calls, emails and faxes per day from customers while multitasking effectively during busy periods.
Customer Service Representative
Onelink
01.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions for inventory management.
Regional Training Coordinator
Longport Aviation Security
01.2015 - 01.2020
- Maintained accurate records for management reporting purposes.
- Facilitated regular networking events to build connections with peers from different departments or locations.
- Communicated all learning and performance objectives and schedules to upper management.
- Planning and developing training policies, protocols, and procedures in conjunction with HR department.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Senior Instructor
Longport Aviation Security
01.2011 - 01.2015
- Coordinated logistics for various training events, including scheduling sessions, booking venues, and organizing materials.
- Maintained accurate records of employee training progress, ensuring compliance with industry regulations.
- Conducted and prioritized required training courses for employees.
Customer Service Supervisor
Longport Aviation Security/Spirit Airlines
01.2010 - 01.2011
- Administrative tasks such as personnel schedule, incident reports, record keeping and management of petty cash.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
Education
Diploma - Tourism Management
Thompson Rivers University
Kamloops, BC01.2024
Post-Graduate - Modern Languages And International Business
Business Administration School
Bogota, Colombia12.2010
Skills
- Database Management
- Meticulous attention to detail
- Information confidentiality
- Customer Service-Oriented
- Schedule & calendar planning
- Office Administration
Languages
English
Spanish
Timeline
Lead Front Desk Clerk
Best Western Plus Hotel
04.2023 - Current
Customer Service Representative
Onelink
01.2020 - 01.2021
Regional Training Coordinator
Longport Aviation Security
01.2015 - 01.2020
Senior Instructor
Longport Aviation Security
01.2011 - 01.2015
Customer Service Supervisor
Longport Aviation Security/Spirit Airlines
01.2010 - 01.2011
Diploma - Tourism Management
Thompson Rivers University
Post-Graduate - Modern Languages And International Business
Business Administration School
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