PSW
JENNY MAGPANTAY
Private Client
North York,ON
Summary
Compassionate Personal Support Worker and Practical Nursing student with extensive hands-on experience in home care and clinical settings. Proficient in activities of daily living, personal care, mobility assistance, vital sign monitoring, medication support, and emotional care, while maintaining meticulous documentation. Committed to delivering safe, respectful, and client-centered care that enhances dignity, independence, and overall quality of life. Reliable and results-driven professional with strong communication skills, empathy, and problem-solving abilities, adept at thriving in dynamic environments and responding effectively to evolving needs.
1
Language
1
Certification
16
years of professional experience
Work History
Personal Support Worker
3 Years 7 Months- Assisted with daily living activities, promoting independence and honoring client preferences.
- Provided assistance with daily living activities while encouraging independence and respecting client preferences.
- Provided companionship and emotional support and maintained a clean, safe, organized home environment.
- Coordinated transportation for appointments and community activities, ensuring accurate documentation of care.
Personal Support Worker
10 Years 6 Months- Assisted with bathing, dressing, personal hygiene, mobility, and other activities of daily living.
- Ensured safe, comfortable environment while effectively communicating client needs, preferences, and changes in condition to enhance care quality.
- Administered medication reminders and organized medications to align with client's daily routine, promoting adherence to prescribed health plans.
- Facilitated use of mobility and adaptive equipment, including wheelchairs, walkers, and canes, to enhance client independence and mobility.
Student Nurse - Clinical Placement
4 Months- Delivered direct patient care under supervision, enhancing patient comfort and safety.
- Recorded and analyzed vital signs, patient condition, and intake/output to support clinical decision-making.
- Supported patients with personal hygiene, mobility, transfers, and activities of daily living, promoting their dignity and independence.
Child Care Assistant
8 Months- Supervised children, facilitated learning activities and daily routines, ensured safety, and maintained clear communication with parents.
- Supported children's developmental activities through engaging educational programs and play-based learning techniques.
- Fostered a safe and nurturing environment, promoting positive social interactions among children.
- Assisted in implementing individualized care plans tailored to each child's unique needs and interests.
Retail Sales Advisor / Cashier
1 Year 7 Months- Delivered customer service by addressing inquiries, processing transactions, and guiding product selection.
Call Centre Representative
1 Year 2 Months- Handled incoming calls, resolved customer concerns, and provided accurate product and order information to enhance customer satisfaction.
- Managed high-volume inbound calls to resolve customer inquiries and issues efficiently.
- Utilized CRM systems to track interactions and ensure accurate customer information management.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Public Service
1 Year 7 Months- Facilitated youth programs, community events, and meetings.
- Assisted in the development of strategic plans for better public service delivery and community engagement.
- Exemplified professionalism and dedication to public service by consistently meeting performance expectations and upholding department values.
- Provided exceptional public service by assisting citizens with non-emergency situations, such as traffic accidents or lost property reports.
Front Desk Receptionist
6 Months- Welcomed guests, managed phone and email inquiries, resolved concerns to enhance guest experience, and supported front-desk operations.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
Sales Associate
1 Year 1 Month- Supported customers in product selection and inquiries, partnering with team members to enhance service delivery.
- Developed strong customer relationships through personalized service and product knowledge.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Executed visual merchandising strategies to enhance store presentation and attract customers.
Education
Practical Nursing (PND) - Practical Nursing
Expected
Certificate and Diploma - Pre-Health Science (A109)
Bachelor of Fine Arts - Fine Arts
Skills
Personal care assistance
Daily living activities
Mobility support
Vital sign monitoring
Medication reminders and support
Clinical documentation
Infection prevention
Emotional support
Client communication
Team collaboration
Time management & organization
Computer literacy
Certification
CPR, BLS, First Aid, WHMIS, Worker Health and Safety Awareness, UMAB
Section name
Jenny Magpantay | Resume
Timeline
Personal Support Worker
Victorio Scida
2023.02 - 2026.09
Personal Support Worker
Private Client
2022.12 - 2033.06
Student Nurse - Clinical Placement
Reactivation Care Centre
2022.07 - 2022.11
Child Care Assistant
Curious Caterpillars
2021.12 - 2022.08
Retail Sales Advisor / Cashier
H&M
2020.06 - 2022.01
Call Centre Representative
Clutch
2020.01 - 2021.03
Front Desk Receptionist
Sogo Hotel
2018.12 - 2019.06
Public Service
Sangguniang Kabataan Barangay (Youth Council)
2018.06 - 2020.01
Sales Associate
Fashion Avenue
2017.01 - 2018.02
Tarlac State University
Bachelor of Fine Arts from Fine Arts
George Brown College
Certificate and Diploma from Pre-Health Science (A109)
Seneca College
Practical Nursing (PND) from Practical Nursing