Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Languages
Timeline
Generic

Jenny Le

Halifax,NS

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Premium Seating Manager

Sodexo Live- Halifax Scotiabank Centre
06.2022 - Current
  • Oversee and responsible for service areas up to 1000 guests with team up to 35 staff members.
  • Planned, organized and execute many big-scale event in Halifax on a daily basis.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes. Especially in fast-paced event settings.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Knowledgeable and fast-learner with technology: POS system, Ipad, any operation apps needed

Premium Seating Supervisor

Sodexo Live- Halifax Scotiabank Centre
12.2021 - 06.2022
  • Ensure employees and supervisors comply with all company policies and procedures.
  • Ensure that training is ongoing and provided as necessary to employees.
  • Ensure that there is proper and sufficient communication between the pantry and the kitchen.
  • Ensure that all service area is equipped with stocks and equipments.
  • Provide regular feedback and assist in resolving any issues with the Executive Chef and Direct Manager so that appropriate changes can be made.
  • Ensure that there is a level of service appropriate to the suite level through effective event management.
  • Ensure the company meets provincial requirements for food handlers and alcoholic beverage servers.
  • Check service areas at beginning set-up for cleanliness and organization.
  • Oversee proper inventory control, cash handling, cleanliness, equipment operation, and safety.
  • Fill out first report of injury and incident forms and investigate any accidents or safety concerns.

MULTICULTURAL HUB COORDINATOR

Cape Breton University Students’ Union
09.2020 - 12.2021
  • Coordinated venue, preparation, planning, and closeout for various cultural events including meetings, shows, workshop
  • Liaised with and supervised volunteer staff, vendors, food caterers
  • Applied budget frugally to ensure enough capital for the year and timely payment of partner and special guests
  • Participated in venue scouting, design promotion aids, location decor and arrangement, and other event management duties
  • Creative collaborated with other centers and partners accordingly to theme months
  • Managed social media: created graphic and content; effectively attracted more followers.

SPECIAL EVENTS ASSISTANT/ EVENT COORDINATOR

The Lakes at Ben Eoin Gold Club and Resort
07.2021 - 10.2021
  • Coordinated various special events, including weddings, birthdays, conferences, and more
  • Managed all areas of events, from pre-planning, through the event day, and post-event activities
  • Planned room set up, audio visual needs, food and beverage in events and banquet
  • Worked with guests on a daily basis via email and phone regarding their needs, expectation and special request, including room blocking, design menu cards, develop floor plan
  • Performed site tour and event brochure
  • Liaised and instructed banquet servers, kitchen, other support staff and vendors
  • Managed finalize payment and schedule guests' payment for all events.

CUSTOMER SERVICE AND SALES ASSISTANT

Hudson Bay
04.2021 - 07.2021
  • Build a long-lasting relationship with customer
  • Make phone calls and leave voice messages to increase sales
  • Worked with other counters and support them at high peak time.

HOUSKEEPING ASSOCIATE

JW Marriott The Rosseau Resort and Spa
07.2019 - 10.2019
  • Created remarkable memories and thoughtful surprises for guest
  • Always supportive, highly motivated and guest-driven
  • Ability to work under high-pressure in a fast-paced environment
  • Worked flexible hours and available as needed.

Education

Bachelor of Hospitality and Tourism Management -

Cape Breton University
Sydney, NS
12.2021

Skills

  • Strong communication skills
  • Proven leadership skills
  • Excellent organizational skills
  • Creative Problem Solving
  • Event planning & coordinating
  • Guest Reservations & Arrangement
  • Ability to work independently and in a team environment
  • Excellent attention to detail
  • Willingness to give and receive feedback
  • Knowledgeable in Microsoft Office
  • Orientated in Canva, Lightspeed
  • Fluent in English and Vietnamese

Websites

Certification

  • Food Safety Management Training Certified
  • Smart Serve
  • First Aid CPR AED

References

  • Jessie Deleskie, Event Manager, The Lakes Golf Club & Resort, (902) 304 7542
  • Daniel Francois, Hospitality and Tourism Professor, Cape Breton University, daniel_francois@cbu.ca, 563-1494
  • Tejpartap Sandhu, Housekeeping Leader, JW Marriott The Rosseau Resort & Spa, tejpartap20dec@gmail.com, 416 827 7542

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Premium Seating Manager

Sodexo Live- Halifax Scotiabank Centre
06.2022 - Current

Premium Seating Supervisor

Sodexo Live- Halifax Scotiabank Centre
12.2021 - 06.2022

SPECIAL EVENTS ASSISTANT/ EVENT COORDINATOR

The Lakes at Ben Eoin Gold Club and Resort
07.2021 - 10.2021

CUSTOMER SERVICE AND SALES ASSISTANT

Hudson Bay
04.2021 - 07.2021

MULTICULTURAL HUB COORDINATOR

Cape Breton University Students’ Union
09.2020 - 12.2021

HOUSKEEPING ASSOCIATE

JW Marriott The Rosseau Resort and Spa
07.2019 - 10.2019

Bachelor of Hospitality and Tourism Management -

Cape Breton University

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Jenny Le