Watching movies
Jenny Layong
Customer Support
Sierra-Bullones,Bohol
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level freelancer position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Aupair/Cultural Exchange Scholar
Zeraiq Family
Odense, Denmark
11.2019 - 08.2020
- Mentored host family's kids' to support collaborative learning and further promote educational unit objectives.
- Participated in aupair gatherings with enthusiasm and respect towards fellow aupairs.
- Doing light household chores
- Drop off and pick up kid to and from school.
Technical Support Representative
Teleperformance Philippines
Quezon City, Philippines
05.2018 - 11.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, TV, and emails.
- Managed high levels of call flow and responded to customers' technical support needs.
- Assisted with updating technical support best practices for use by team.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Private Tutor/Personal Nanny
Durman Family
Istanbul, Turkey
06.2017 - 01.2018
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Collaborated with parents to develop appropriate tutoring lessons.
- Developed student confidence through positive reinforcement strategies.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
- Arranged tutoring environment to support optimal learning.
Education
High School Diploma -
The Sisters of Mary School
Philippines 04.2008 - 04.2008
Skills
Attention to Detail
Interests
Reading
Singing
Writing
Cooking
Timeline
Aupair/Cultural Exchange Scholar
Zeraiq Family
11.2019 - 08.2020
Technical Support Representative
Teleperformance Philippines
05.2018 - 11.2019
Private Tutor/Personal Nanny
Durman Family
06.2017 - 01.2018
High School Diploma -
The Sisters of Mary School
04.2008 - 04.2008