Jenny Lam
Vancouver,Canada
Summary
Hard-working and reliable Senior Engineering Manager with over 21 years of industry experience, talented in satisfying client needs in fast-paced, high-volume settings (such as trading platforms). Successfully oversees teams across Vancouver, Toronto and China to complete challenging projects.
Overview
19
19
years of professional experience
Work History
Senior Engineering Manager
HSBC Bank Canada | Wealth Information Technology
Vancouver, Canada
02.2020 - 04.2024
- IT service owner responsible for managing day-to-day operations and production support of multiple Wealth customer and staff-facing applications, including several business critical applications such as HSBC Bank Canada's self-directed trading platform (HSBC InvestDirect Canada)
- Manager for 20 team members located in Vancouver, Toronto and China who work on both development and production support
- Defined the technical roadmap for engineering projects from concept through completion.
- Manager for the delivery of multiple IT projects which included major infrastructure changes and migration to external cloud providers (AWS)
- Migrated the front-end application of several Wealth platforms from WebSphere Portal to AWS S3
- Migrated API from WebSphere Application Server to MuleSoft Framework hosted on Pivotal Cloud Foundry
- Migrated API from MuleSoft Framework to Spring Boot hosted on HSBC group’s Technical Platform on AWS
- Migrated several Wealth applications (market data, product catalogue, wealth dashboard) to AWS
- Responsible for managing over 15 different vendors and integrating Wealth applications with vendor systems
- IT lead for migrating one of HSBC Bank Canada’s most complex systems, the HSBC InvestDirect Canada trading platform, to RBC within 16 months (Jan 2023 to April 2024)
- Took on a dual role and was the interim Wealth and Personal Banking Canada Solution Architect (June 2022 – Oct 2022).
Engineering Manager
HSBC Bank Canada | Wealth Information Technology
Vancouver, Canada
03.2018 - 01.2020
- IT service owner responsible for managing day-to-day operations and production support of multiple Wealth applications, including the business critical self-directed trading platform and relationship management platform
- Led multiple IT projects including evergreening out-of-support infrastructure and business feature requests that improved the usability of the website and generated record high revenues for the Wealth and Personal Banking business.
- Managed a team of 10 engineers across Vancouver, Toronto and China, delegating tasks and monitoring progress to ensure quality control standards.
- Prepared budgets for each project and monitored expenditures to stay within financial limits.
Senior Consultant
HSBC Bank Canada | Wealth Information Technology
Vancouver, Canada
02.2016 - 02.2018
- Project Engineering lead for Wealth projects including HSBC Canada's self-directed trading platform (HSBC InvestDirect Canada)
- Led teams in Vancouver and Toronto and collaborated with HSBC global teams in Hong Kong and China to launch the next generation Wealth trading platform in Canada which integrated with several HSBC global wealth applications
- Technical and design lead that integrated the HSBC group security services platform with the InvestDirect trading platform which enabled single-sign-on between InvestDirect and the HSBC Canada personal online banking platform
- Handled complex problems and issues by understanding root cause of issue and implementing solutions.
- Provided migration and production support to the business after launching the new trading platform.
- Worked closely with stakeholders to identify business issues.
- Directed and coordinated work completed by onshore and offshore teams
Consultant, Business Systems
HSBC Bank Canada | Global Technology Centre
Vancouver, Canada
01.2005 - 01.2016
- Part of the Global Software Delivery team for several applications that were deployed across different countries in HSBC
- As a technical lead and design lead, I collaborated with business and IT teams in various countries such as UK, India and Brazil
- Technical and design lead for one of HSBC's insurance platforms
- Technical and design lead for HSBC's global internet banking platform
- Application developer for HSBC Bank's staff-facing account servicing application
- Application developer for HSBC Bank's account opening application
- Application developer for one of HSBC's call centre application
Education
BSc - Computer Science
Simon Fraser University
Skills
- Leadership and People Management
- System Design
- Business Analysis
- Project Management and Coordination
- Production Support and Incident Management
- Infrastructure Management
- Solution Architecture
- Disaster Recovery
- Performance Testing
- Risk Management
- IT Service Owner and Service Management
- Vendor Management
- Agile Methodologies
- Scrum / Kanban
- Java
- SQL
- Bash Shell Script
- API
- WebServices: REST and SOAP
- Spring Framework
- JavaScript, HTML, CSS
- Maven
- Amazon Web Services (Cloud Practioner)
- Shell Bash Script
- Dojo
- AppDynamics
- Splunk
- Jenkins
- IBM MQ
- IBM WebSphere Application Server and Portal Server
- Spring Boot
- Control-M
- Microsoft Azure Databricks
- XMatters
- JIRA
- Confluence
Timeline
Senior Engineering Manager
HSBC Bank Canada | Wealth Information Technology
02.2020 - 04.2024
Engineering Manager
HSBC Bank Canada | Wealth Information Technology
03.2018 - 01.2020
Senior Consultant
HSBC Bank Canada | Wealth Information Technology
02.2016 - 02.2018
Consultant, Business Systems
HSBC Bank Canada | Global Technology Centre
01.2005 - 01.2016
BSc - Computer Science
Simon Fraser University
Similar Profiles
Poonam SoniPoonam Soni
Senior Business Analyst at Bank of Canada - Information Technology ServicesSenior Business Analyst at Bank of Canada - Information Technology Services
Darlene GrenierDarlene Grenier
Branch Manager at HSBC Bank Canada/RBC BankBranch Manager at HSBC Bank Canada/RBC Bank
Domenico NiroDomenico Niro
Head of Unsecured Lending Services at HSBC Bank CanadaHead of Unsecured Lending Services at HSBC Bank Canada
Dana KagisDana Kagis
Active Listener Coordinator at Growing Room Literary FestivalActive Listener Coordinator at Growing Room Literary Festival
NICOLE SCHROEDERNICOLE SCHROEDER
Junior Research Computing Support Analyst at UBC Advanced Research ComputingJunior Research Computing Support Analyst at UBC Advanced Research Computing