Jenny Kwok
Goleta
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Community Service Officer
UC Santa Barbara
Santa Barbara
10.2022 - Current
- Assisting public well-being by acting as a liaison between the student body and the UC Police Department.
- Working in teams to provide aid to hundreds of individuals weekly.
- Conducting routine patrols in designated areas to enhance public safety and deter criminal activity.
- Utilizing radio communication systems to report incidents and receive instructions from dispatch personnel.
- Monitoring and maintaining a database of property under CSO, as well as registering and regulating hundreds of sales and releases.
- Mentoring and guiding new hires throughout their training in the program.
Intern
Downtown Santa Barbara
Santa Barbara
04.2024 - 07.2024
- Revised and publishing the Constant Contact newsletter sent out to thousands weekly
- Organized local community events with hundreds of attendees and responding to public inquiries
- Documented operation processes and policies and contributing to the onboarding manual
Guest Experience Leader
McDonald’s
Sunnyvale
06.2019 - 01.2021
- Collaborated with others to prioritize improving customer experience
- Frequently surveyed and analyzed customer satisfaction levels
- Engaged with customers to introduce new menus and features
- Handled multiple stations during periods of high traffic
- Provided training sessions for new employees on customer service expectations.
Education
Bachelor of Science - Financial Mathematics and Statistics
University of California, Santa Barbara
Santa Barbara, California12.2024
Skills
- Microsoft Word
- Financial analysis
- Task prioritization
- Database management
- Written communication
- Customer service
- Multitasking capacity
- Attention to detail
Skills Activities Interests
Fluent in English, Cantonese, R, Python, PowerPoint, Word, Data Science Club, Finance Connection
Languages
Chinese (Cantonese)
Limited
References
References available upon request.
Interests
Reading
Journaling
Learning something new
Timeline
Intern
Downtown Santa Barbara
04.2024 - 07.2024
Community Service Officer
UC Santa Barbara
10.2022 - Current
Guest Experience Leader
McDonald’s
06.2019 - 01.2021
Bachelor of Science - Financial Mathematics and Statistics
University of California, Santa Barbara
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