Jenny Jones
Calgary
Summary
Performance-driven with 15 years experience of aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
13
13
years of professional experience
Work History
Country Head for Wholesale Middle Office
HSBC
05.2019 - 03.2024
- Fostered a culture of continuous improvement by implementing best practices in operations management and providing ongoing training and mentoring
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity for the end to end process
- Identified opportunities for automation, leading to a significant reduction in manual labor costs and increased efficiency, through the use of digital customer platforms.
- Managed large-scale projects, ensuring timely completion within budget constraints using Agile methodology.
- Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
- Developed and implemented new product offering in collaboration with business partners to establish and achieve long-term business objectives, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine the onboarding and implementation processes.
VP, Regional Sale and Operation (prairies Region)
HSBC
08.2015 - 05.2018
- Cultivated strong relationships with key stakeholders, including customers, Sales teams, internal partners and other regional managers to promote collaboration and long-term success.
- Led regional teams for the successful completion of major project integrations , resulting in increased efficiency and client satisfaction an compliance with regulatory mandates.
- Identified opportunities to improve business process flows and productivity at a national level.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Developed and implemented new strategies and policies in collaboration with business partners to establish and achieve long-term business objectives.
- Streamlined operations to maximize business efficiency and profits.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Department Lead, Banking Operations
HSBC
05.2011 - 08.2015
- Led cross-functional teams to ensure call volumes and process queue management remained within agreed levels and delivered high-quality results.
- Consistently met or exceeded performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Provided strong leadership to enhance team productivity and morale.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
Education
Bachelor of Arts - Business And Finance
Open University
Leeds06.2014
Skills
- Operations Management
- Organizational Development
- Business process reengineering
- Project Management and change management
- Performance Improvement
- Policy Development and Enforcement
- Teamwork and Collaboration
- Decision-Making
- Employee Motivation
- KPI Tracking
Languages
English
Native or Bilingual
Timeline
Country Head for Wholesale Middle Office
HSBC
05.2019 - 03.2024
VP, Regional Sale and Operation (prairies Region)
HSBC
08.2015 - 05.2018
Department Lead, Banking Operations
HSBC
05.2011 - 08.2015
Bachelor of Arts - Business And Finance
Open University
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