Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenny Hernandez

Jenny Hernandez

Long Beach

Summary

Professional intake specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.

Overview

13
13
years of professional experience

Work History

Intake Specialist

College Medical Center
05.2025 - Current
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
  • Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
  • Supported office staff and operational requirements with administrative tasks.

Senior Admitting Representative

UCI Health
02.2025 - Current
  • Prioritized workload effectively while handling multiple tasks simultaneously within a fast-paced environment.
  • Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
  • Provided excellent customer service to patients and their families during the registration process.
  • Verified patient details and insurance coverage and collected co-pays.
  • Verified patient insurance eligibility and entered patient information into system.

Veterinary Technician

Veterinary Technician, Tustin
09.2023 - Current
  • Labwork, Radiographs, dispensing medication, Educating owners on proper preventive care, Assisting Veterinarians with treatments.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.

Property Onsite Keyholder

Property Onsite Keyholder, Long Beach
03.2023 - Current
  • Property Maintenance, Assisting with showing of units Vendor relations and Communicating with management regarding Property needs.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
  • Coordinated with legal counsel to resolve tenant disputes.

Admitting Worker

UCI Medical, Newport Beach
09.2021 - 03.2022
  • Insurance verification front desk clerical duties patient registration answering phones referrals/authorizations data entry schedule /confirm appointments
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Trained new team members by relaying information on company procedures and safety requirements.

Emergency Room Admitting Worker

Choc Childrens Hospital, Orange
02.2018 - 09.2021
  • Nurse Triage front desk check in patient registration data entry insurance verification inpatient admissions bed placement authorizations screening billing and collections
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
  • Enhanced patient satisfaction by providing timely assistance and addressing their concerns during the registration process.
  • Collaborated with medical staff to facilitate seamless communication between departments, resulting in better coordination of care.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Administrative Assistant

Full Range Ortho and Spine, Fullerton
11.2016 - 01.2018
  • Insurance verification surgery scheduling data entry Dme specialist utox collections front desk/back office high volume calls customer service
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained inventory of office supplies and placed orders.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.

Admitting Worker/PBX operator

West Anaheim Medical Center, Anaheim
02.2012 - 07.2017
  • PBX switchboard with extremely high volume calls patient registration insurance verification billing/cashier surgery scheduling data entry emergency room admitting
  • Trained new Admitting Specialists in department protocols, contributing to a well-prepared workforce.
  • Collaborated with medical staff to ensure accurate patient information for optimal care delivery.
  • Assisted patients in understanding their financial responsibilities, addressing concerns and offering resources as needed.
  • Arranged forms and charts for each patient.
  • Calculated collectible amount due for procedures.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Registered and verified patient records before triage with most up-to-date information.

Education

Associate of Science - Animal Science

Golden West College
Huntington Beach, CA
06-2027

Veterinary Technology

Orange County Veterinary Assistant School
01.2024

Certificate of Technical Studies - EMERGENCY MEDICAL TECHNOLOGY

Orange Coast College
Costa Mesa, CA
06-2016

high school Diploma - undefined

Valley High school
01.2006

Skills

  • Data entry
  • Intake assessment
  • Follow-up skills
  • Conflict mediation
  • Eligibility review

Languages

English

Timeline

Intake Specialist

College Medical Center
05.2025 - Current

Senior Admitting Representative

UCI Health
02.2025 - Current

Veterinary Technician

Veterinary Technician, Tustin
09.2023 - Current

Property Onsite Keyholder

Property Onsite Keyholder, Long Beach
03.2023 - Current

Admitting Worker

UCI Medical, Newport Beach
09.2021 - 03.2022

Emergency Room Admitting Worker

Choc Childrens Hospital, Orange
02.2018 - 09.2021

Administrative Assistant

Full Range Ortho and Spine, Fullerton
11.2016 - 01.2018

Admitting Worker/PBX operator

West Anaheim Medical Center, Anaheim
02.2012 - 07.2017

Veterinary Technology

Orange County Veterinary Assistant School

high school Diploma - undefined

Valley High school

Associate of Science - Animal Science

Golden West College

Certificate of Technical Studies - EMERGENCY MEDICAL TECHNOLOGY

Orange Coast College

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Jenny Hernandez