Jenny Helgren
Calgary,Alberta
Summary
Seeking an entry-level position in the helping field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Manager
Instaloans
05.2015 - 01.2019
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Financial Customer Service Representative
CashStore
02.2013 - 05.2015
- Promoted available products and services to customers during service, account management, and order calls.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Education
Diploma - Addiction & Community Services Worker
Reeves College
Calgary, AB06.2024
Skills
- Interpersonal
- Excellent communication
- Reliable
- Organization and planning
- Analytical/critical thinking
- Self Management/initiative
- Leadership
- Teamwork
- Presentation
Certification
BrainStory
Trauma Informed Care
FOIP
WHMIS
Timeline
Branch Manager
Instaloans
05.2015 - 01.2019
Financial Customer Service Representative
CashStore
02.2013 - 05.2015
Diploma - Addiction & Community Services Worker
Reeves College
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