Jenny Garcia
1277 Rider Ave Salinas
Summary
Highly detail-oriented and professional , successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Proactive Network Administrator focused on cultivating positive and productive relationships both internally and externally. Excellent customer service, sales and product support abilities.
Overview
7
7
years of professional experience
Work History
Server Manager
Hacienda Mexican Grill
03.2023 - Current
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Trained servers on order management, food service quality and how to build rapport with guests.
Server
Ayce Sushi
10.2020 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Agent
Solar X Insurance
02.2018 - 02.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Alisal High School
Salinas CA 05-2016
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Policy implementation
- Restaurant operations
- Capacity planning
- Office administration
- Organization
- Customer service
- Appointment scheduling
- Document preparation
- File management
- Sales support
- Schedule management
- Quickbooks
- Payroll processing
- Supply ordering
- Mail distribution
- Accounts receivable and payable
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Server Manager
Hacienda Mexican Grill
03.2023 - Current
Server
Ayce Sushi
10.2020 - 03.2021
Front Desk Agent
Solar X Insurance
02.2018 - 02.2020
High School Diploma -
Alisal High School
Similar Profiles
Nahily PetersNahily Peters
Host at Guadalajara Hacienda And Guadalajara Mexican Bar & GrillHost at Guadalajara Hacienda And Guadalajara Mexican Bar & Grill
Salma PavonSalma Pavon
Server at Hacienda Mis Padres Mexican GrillServer at Hacienda Mis Padres Mexican Grill
Bryce ScottBryce Scott
Busser at Hacienda Mexican RestaurantBusser at Hacienda Mexican Restaurant