Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jenny Gamble
Open To Work

Jenny Gamble

IT Specialist
Saskatoon,SK

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Deskside Support TechnicianTechnical Service TechnicianCashier

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemote
Location: Saskatoon, SK
Open to relocation: Yes

Salary Range

$30000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company Retreats

Summary

Dynamic and detail-oriented professional with extensive experience at Saskatchewan Indian and Gaming Authority, excelling in security and customer service. Proven ability to enhance safety protocols and improve response times through effective communication and problem-solving. Skilled in technical support and organization, ensuring operational efficiency while fostering positive client relations.

Overview

17
17
years of professional experience

Work History

Donor Room/Receptionist

Canadian Plasma Resources
Saskatoon, SK
03.2023 - 04.2023
  • Monitored premises to ensure safety and security of property and personnel.
  • Conducted regular patrols to detect and report suspicious activities or security breaches.
  • Responded promptly to alarms and incidents, ensuring appropriate actions were taken.
  • Assisted in maintaining accurate logs of daily activities, incidents, and observations.
  • Collaborated with law enforcement on investigations related to security-related issues.
  • Provided exceptional customer service, addressing inquiries from visitors and staff effectively.
  • Enforced company policies and procedures to maintain a safe environment for all individuals.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
  • Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.

Deskside Support Technician

WBM Technologies
Saskatoon, SK
11.2020 - 02.2021
  • Provided technical support for hardware and software issues, ensuring minimal downtime for users.
  • Diagnosed network connectivity problems, implementing solutions to enhance user experience.
  • Assisted in installation and configuration of workstations and peripherals, improving operational efficiency.
  • Conducted routine maintenance on IT equipment, extending lifespan and reducing replacement costs.
  • Offered training sessions for end-users on new technologies, enhancing overall proficiency within the team.
  • Collaborated with IT team to streamline ticketing processes, increasing response times to service requests.
  • Developed user documentation for troubleshooting common issues, facilitating self-service support options.
  • Participated in project initiatives aimed at upgrading systems, contributing to improved technology infrastructure.
  • Maintained confidentiality of sensitive information while providing top-notch customer service to all levels of staff within the organization.
  • Provided graphical user interface-level assistance with server configuration and administration.
  • Mentored junior technicians by sharing best practices and troubleshooting techniques, fostering a collaborative work environment.
  • Disconnected and reconnected desktops and peripherals to support office moves.
  • Streamlined communication between IT departments by creating a centralized ticketing system for tracking service requests and resolutions.
  • Implemented preventive maintenance measures for desktop systems, ensuring optimal performance and longevity.
  • Monitored security protocols such as antivirus software updates, protecting company data from potential threats.
  • Supported operating system and various tools and applications.
  • Collaborated with cross-functional teams to address complex technical challenges and implement effective solutions.
  • Developed user-friendly documentation for common technical issues to facilitate self-service troubleshooting among endusers.
  • Reduced response times for technical support inquiries through efficient prioritization and resource allocation strategies.
  • Documented troubleshooting and corrective actions in Software.
  • Evaluated emerging technologies for potential integration into the company''s IT infrastructure, staying ahead of industry trends.
  • Conducted regular audits on computer systems to ensure compliance with corporate policies.
  • Assisted in the planning and execution of company-wide technology upgrades, minimizing disruptions to daily operations.
  • Trained coworkers on the proper use of new software applications, facilitating a smooth transition during system updates.
  • Enhanced end-user productivity by troubleshooting and resolving hardware, software, and network issues.
  • Proactively identified opportunities for process improvement within the Deskside Support team, leading to increased operational efficiency.
  • Provided remote support to offsite employees, ensuring seamless access to company resources regardless of location.
  • Deployed new hardware and software to end-users, streamlining business processes and increasing efficiency.
  • Troubleshot problems or issues with desktops and laptops.
  • Provided onsite support during critical incidents, quickly identifying root causes and implementing appropriate resolutions.
  • Managed inventory of IT equipment, maintaining accurate records and ensuring timely replacement or repairs as needed.
  • Coordinated with vendors to secure competitive pricing on hardware purchases, resulting in cost savings for the organization.
  • Supported clients with efficient problem-solving for various technical issues, reducing downtime in the workplace.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Walked individuals through basic troubleshooting tasks.
  • Monitored system performance to maintain system integrity.
  • Documented support interactions for future reference.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Configured and installed computer systems for other sub-organizations.
  • Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
  • Designed Sharepoint master page and page layouts.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Tested new software and hardware prior to deployment.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Developed and implemented preventive maintenance procedures.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Offered assistance in implementing and developing training programs.
  • Assisted in development of system security protocols.

Technical Service Technician

Saskatchewan Indian Gaming Authority
Saskatoon, SK
11.2012 - 02.2020
  • Troubleshot technical issues to ensure consistent system performance and reliability.
  • Maintained and repaired gaming equipment to enhance operational efficiency.
  • Collaborated with team members to implement software updates and system upgrades.
  • Assisted in training staff on new technologies and troubleshooting procedures.
  • Documented service requests and resolutions to improve knowledge base accuracy.
  • Analyzed data to identify recurring technical problems and proposed solutions.
  • Led initiatives to streamline repair processes, reducing downtime for gaming systems.
  • Mentored junior technicians on best practices for equipment maintenance and customer service.
  • Evaluated emerging technologies for potential implementation within the organization, keeping it competitive in the market landscape.
  • Contributed to successful project implementations by collaborating closely with project managers, engineers, and other stakeholders throughout all phases of the projects'' life cycle.
  • Optimized network performance through careful monitoring and proactive problem resolution efforts.
  • Assisted in planning infrastructure upgrades, ensuring seamless integration of new technologies into existing systems.
  • Provided detailed training sessions for end-users, enabling them to utilize technology effectively.
  • Reduced downtime by proactively identifying potential technical problems and implementing preventive measures.
  • Improved system performance by troubleshooting and resolving technical issues swiftly.
  • Enhanced customer satisfaction by providing timely and accurate technical support.
  • Developed customized solutions for clients, resulting in increased productivity and reduced costs.
  • Coordinated with vendors to secure cost-effective solutions while maintaining high-quality standards in product selection.
  • Performed regular audits on systems and processes to ensure compliance with established policies as well as regulatory requirements.
  • Conducted regular equipment maintenance, prolonging the lifespan of critical systems.
  • Maintained up-to-date knowledge of industry advancements by attending workshops, conferences, and webinars regularly.
  • Implemented software updates promptly, maintaining system security and compliance with industry standards.
  • Streamlined processes for efficient workflow by developing clear documentation and protocols.
  • Analyzed data trends to identify areas for improvement, driving continuous optimization of technical services processes.
  • Managed inventory efficiently, ensuring availability of critical parts and minimizing delays in service delivery.
  • Collaborated with cross-functional teams to resolve complex technical challenges, ensuring optimal system operations.
  • Established a strong reputation among clients for delivering exceptional technical services support consistently through effective communication and followups.
  • Mentored junior technicians, fostering a culture of continuous learning and professional development.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Tested new software and hardware prior to deployment.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Developed and implemented preventive maintenance procedures.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Offered assistance in implementing and developing training programs.
  • Assisted in development of system security protocols.

Cashier

Walmart.com
Saskatoon, SK
10.2007 - 04.2008
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers in locating products and addressing inquiries.
  • Maintained accurate cash drawer and balanced registers at end of shifts.
  • Collaborated with team members to ensure smooth store operations.
  • Demonstrated product knowledge to enhance customer shopping experience.
  • Handled returns and exchanges following company policies effectively.
  • Implemented organizational strategies to streamline checkout processes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Reduced processing errors by meticulously following transaction procedures.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Security Guard

306 Security
09.2006 - 02.2007
  • Monitored premises to ensure safety and security of property and personnel.
  • Conducted regular patrols to detect and report suspicious activities or security breaches.
  • Responded promptly to alarms and incidents, ensuring appropriate actions were taken.
  • Assisted in maintaining accurate logs of daily activities, incidents, and observations.
  • Collaborated with law enforcement on investigations related to security-related issues.
  • Provided exceptional customer service, addressing inquiries from visitors and staff effectively.
  • Enforced company policies and procedures to maintain a safe environment for all individuals.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
  • Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.

Education

MCA++ - Information And Computer Systems

Academy of Learning Career College
Saskatoon, SK
11-2012

Information Technology Specialist - Information And Computer Systems

Saskatchewan Indian Institute of Technologies
Saskatoon
05-2012

Medical Admin Assistant Certification - Medical Administration

Medical Admin Assistant
Distance Learning - Saskatoon, SK
01-2010

Skills

Organization skills

Time management

Telephone skills

Data entry

Verbal and written communication

Customer/Client relations

Customer and client relations

Scheduling

Scheduling appointments

Greeting and seating clients

Data inputting

Office administration

File management

Administrative support

Schedule management

Mail handling

Multi-line telephone operation

Document management

Clerical support

Professional demeanor

Calendar management

Documentation and reporting

Typing speed

Service-oriented mindset

Office management

Multi-line telephone systems

Tech-Savvy

Performance improvement

Basic accounting

Information protection

Document control

Mail distribution

Strategic planning

Security awareness

Technical support

Office equipment operations

Meeting preparation

Staff management

Record preparation

Supply management

Spreadsheet tracking

Business administration

Database administration

Business correspondence

Meeting coordination

Project coordination

Travel coordination

Correspondence management

Correspondence distribution

Front desk operations

Phone etiquette

Business operations

Security

Multitasking and prioritization

Call redirection

Multi-line phone system operation

Positive and professional

Professional and polished presentation

Certified Microsoft office specialist

Reception desk management

Multi-line telephone skills

Recordkeeping and bookkeeping

Meticulous and organized

Calm demeanor

PC proficient

Microsoft office specialist certified

Office supply inventory control

Customer service

Attention to detail

Problem-solving

Punctual and reliable

Call answering and routing

Microsoft office

Payment processing

Team collaboration

Courteous and professional

Computer proficiency

Relationship building

Billing and invoicing

Visitor and customer relations

Conflict resolution

Customer complaint resolution

Documentation

Records maintenance

Call management

Basic math

Multi-line phone systems

Languages

English
Professional Working

Timeline

Donor Room/Receptionist

Canadian Plasma Resources
03.2023 - 04.2023

Deskside Support Technician

WBM Technologies
11.2020 - 02.2021

Technical Service Technician

Saskatchewan Indian Gaming Authority
11.2012 - 02.2020

Cashier

Walmart.com
10.2007 - 04.2008

Security Guard

306 Security
09.2006 - 02.2007

MCA++ - Information And Computer Systems

Academy of Learning Career College

Information Technology Specialist - Information And Computer Systems

Saskatchewan Indian Institute of Technologies

Medical Admin Assistant Certification - Medical Administration

Medical Admin Assistant

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Jenny GambleIT Specialist