Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenny Estrada

Morgan Hill,CA

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

6
6
years of professional experience

Work History

Museum Docent

Chisholm Trails
09.2024 - 05.2025
  • Monitored gallery spaces during tours, ensuring visitor safety and adherence to museum policies while maintaining a welcoming environment.
  • Improved accessibility for all visitors by offering tailored tours for individuals with disabilities or language barriers.
  • Collaborated with curators to develop accurate and compelling tour content for diverse audiences.
  • Served as a liaison between the museum and school groups, coordinating visits that aligned with curriculum objectives.
  • Assisted in the organization of special events, such as lectures and workshops, promoting the museum''s educational mission.
  • Contributed to a positive learning environment by answering visitor questions and providing additional context when needed.

Assistant Coordinator

Gabriels House
09.2022 - 12.2023
  • Attended staff meetings, notified parents regarding special events and interacted with families on routine basis.
  • Maintained parental sign-in and sign-out sheets.
  • Provided administrative support to the team, enabling them to focus on core tasks and achieve project goals.
  • Assisted in coordinating events, resulting in successful execution and increased attendee satisfaction.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.

Assistant Manager

Mcdonalds
07.2019 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Live Oak High School
Morgan Hill, CA
06-2014

Skills

  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication

Languages

Spanish
Native or Bilingual

Timeline

Museum Docent

Chisholm Trails
09.2024 - 05.2025

Assistant Coordinator

Gabriels House
09.2022 - 12.2023

Assistant Manager

Mcdonalds
07.2019 - 07.2023

Live Oak High School

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Jenny Estrada