Jenny Duong
Brampton,ON
Summary
A flexible customer service individual with a proven track record of enhancing customer satisfaction through effective problem-solving and communication. Recognized for exceptional proactivity and the ability to thrive in both collaborative and independent environments. Eager to contribute skills and experience to a dynamic team while continuing to grow professionally.
Overview
12
12
years of professional experience
Work History
Cashier Team Lead
Golden Lake Chinese Restaurant
Brampton, Ontario
06.2013 - Current
- Fulfill customer orders accurately, addressing inquiries both by phone and in person
- Resolve customer complaints promptly, using professional judgment to deliver effective solutions
- Deliver efficient service, enhancing the customer experience
- Manage time effectively to ensure the on-time completion of customer requests, especially during peak periods
- Consistently prioritize and manage tasks to exceed service expectations
- Train new team members to uphold company standards and regulations
Bakery Shop Worker
Hung and Kin Bakery
Brampton, Ontario
02.2019 - 04.2021
- Greeted customers warmly, establishing a welcoming and positive environment
- Assessed needs swiftly and provided tailored product recommendations
- Guided customers in product selection, addressing preferences and dietary restrictions
- Applied in-depth product knowledge to ensure safety and exceed customer expectations
- Ensured accurate placement and labeling of baked goods, maintaining high-quality standards
Education
Ontario Secondary School Diploma (O.S.S.D) -
Notre Dame Catholic Secondary School
Brampton, ONSkills
- Communication
- Customer-focused service
- Problem solver
- Adaptable
- Quick learner
- Leadership
Timeline
Bakery Shop Worker
Hung and Kin Bakery
02.2019 - 04.2021
Cashier Team Lead
Golden Lake Chinese Restaurant
06.2013 - Current
Ontario Secondary School Diploma (O.S.S.D) -
Notre Dame Catholic Secondary School
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