Jenny Delgado
Moreno Valley
Summary
Dynamic Agency Operations Administrator with a proven track record at Western-Southern Life with 20+years excelling in operational management and team leadership. Successfully recruited and trained administrators and sales employees, enhancing office efficiency and compliance oversight. Adept in Microsoft Word and Excel, driving efficiency and fostering a culture of continuous improvement.
Overview
28
28
years of professional experience
Work History
Agency Operations Associate
Western-Southern Life
Ontario
01.2023 - Current
- Provide telephone customer service to local clients and national clients.
- Greet and provide customer service to walk in clients.
- Resolve customer complaints.
- Assist with policy conservation.
- Obtain new sales leads.
- Train new sales associates on computer technology and on office policies and procedures.
- Assist the Agency Manager and Staff Managers with recruiting of sales force.
- Provide remote assistance and travel to other offices.
Agency Operations Manager
Western-Southern Life
Riverside
12.2005 - 01.2023
- Recruited, trained and supervised administrative employees.
- Provided coaching and feedback and conducted Performance reviews.
- Trained new Sales Representatives.
- Obtained new sales leads.
- Worked with District Manager and Staff Managers to track weekly sales production.
- Rolled out and enforced company policies and procedures.
- Conducted office audits.
- Assisted Agency Manager with recruiting and sourcing sales recruits using Careerbuilder, indeed, etc, Linkin.
- Maintained office supplies.
Office Analyst
Western-Southern Life
Riverside
12.1996 - 11.2005
- Provide telephone customer service to local clients and national clients.
- Greet and provide customer service to walk in clients.
- Resolve customer complaints.
- Assist with policy conservation.
- Obtain new sales leads.
- Train new sales associates on computer technology and on office policies and procedures.
- Assist the Agency Manager and Staff Managers with recruiting of sales force.
- Provide remote assistance and travel to other offices.
Education
High School Diploma -
Garfield High School
Los Angeles, Ca.05-1985
Skills
- Operational management
- Compliance oversight
- Team leadership
- Performance evaluation
- Employee training
- Sales tracking
- Microsoft Excel/Word
Languages
Spanish
Professional
Timeline
Agency Operations Associate
Western-Southern Life
01.2023 - Current
Agency Operations Manager
Western-Southern Life
12.2005 - 01.2023
Office Analyst
Western-Southern Life
12.1996 - 11.2005
High School Diploma -
Garfield High School
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