Jenny Cortez-Butteling
Anaheim
Summary
Efficient Bar Waitress known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, beverage knowledge, and order accuracy. Excel in communication, multitasking, and adaptability, ensuring smooth operation and positive guest experiences. Committed to maintaining clean and organized work areas while providing timely service.
Overview
2021
2021
years of professional experience
Work History
Bar Waitress
Fountain Bowl
Fountain Valley
10.2018 - 03.2020
- Developed positive relationships with regular customers.
- Processed payments using POS system and cash register.
- Greeted customers upon arrival at the restaurant and provided them with menus.
- Demonstrated excellent verbal communication skills when interacting with guests.
- Ensured compliance with liquor license laws regarding age restrictions on alcoholic beverage service.
- Handled cash transactions accurately.
- Performed opening and closing duties including counting money in drawer at beginning and end of shift.
- Assisted bartender with stocking beers, wines, liquors, and other supplies needed for service.
- Provided patrons with accurate information about food, beverages, and specials.
- Delivered orders to tables in a timely manner.
- Responded promptly to customer complaints or concerns in a professional manner.
- Maintained an updated list of daily specials on menu boards.
- Managed inventory levels by restocking items as necessary.
- Checked ID's when serving alcohol.
- Greeted customers and provided menus.
- Adhered to all safety regulations while handling glassware, knives.
- Strictly followed health codes guidelines during preparation of food and drinks.
- Bussed tables after guests had finished their meals.
- Maintained cleanliness of the bar area throughout shift.
- Took orders from customers for food and drinks.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Food Court Employee
Fountain Bowl
Fountain Valley
10.2016 - 12.2018
- Cooking on grill, fryers, and pizza kitchen
- Prep work/ closing work
- Delivering food to all 60 lanes as well as to bar
- Cleaned and sanitized dishes, utensils, and work surfaces after each shift.
- Adhered to health codes by properly storing food items in refrigerators or freezers.
- Greeted customers, took orders, and provided customer service.
- Maintained inventory levels of food products throughout the day.
Office Assistant
Fountain Bowl
Fountain Valley
09.2017 - 11.2018
- Book birthday parties
- Handled payment and documents
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Provided administrative support to multiple departments as needed.
- Assisted in the development and implementation of office policies and procedures.
- Assisted in onboarding new employees by providing orientation materials and training resources.
Front Desk Worker
Fountain Bowl
Fountain Valley
10.2017 - 10.2018
- Assign lanes
- Work with customers as well as other team members to ensure safe and clean lanes
- Monitored access points throughout the property to ensure that only authorized personnel entered restricted areas.
- Resolved customer complaints in a timely and efficient manner.
- Assisted with training new front desk staff members on best practices.
- Processed payments for reservations made online or by phone.
- Handled cash transactions accurately while following proper accounting procedures.
- Provided exceptional customer service at all times when interacting with guests or responding to inquiries.
- Regularly checked common areas such as lobbies, hallways, stairwells, and elevators for cleanliness.
- Answered incoming calls from guests inquiring about availability and rates for lanes
Children's Party Host
Fountain Bowl
Fountain Valley
04.2015 - 12.2017
- Set up party tables and supplies/decorations.
- Assist with getting shoes and lanes ready.
- Assuring adults as well as children’s needs were met before, during, and after party.
- Putting in and delivering food and drinks for party.
- Collecting shoes and cleaning lanes and tables, pitting all equipment/tables used.
Clothing Sales Associate
Forever 21
Westminster
09.2015 - 11.2015
- Performed inventory checks regularly to ensure accuracy of stock levels.
- Cleaned fitting rooms after each customer use.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Restocked shelves with new merchandise as needed.
- Replenished supplies such as hangers, bags and tags when necessary.
- Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
- Provided customers with information about promotions and discounts available.
- Greeted customers and provided excellent customer service.
Escrow Assistant
Orange Coast Title Company
Education
High School Diploma -
Hare high school
Garden Grove, CASkills
- POS system operation
- Inventory management
- Customer service
- Food safety compliance
- Cash handling
- Team collaboration
- Conflict resolution
- Effective communication
- Training assistance
- Strong multitasking
Timeline
Bar Waitress
Fountain Bowl
10.2018 - 03.2020
Front Desk Worker
Fountain Bowl
10.2017 - 10.2018
Office Assistant
Fountain Bowl
09.2017 - 11.2018
Food Court Employee
Fountain Bowl
10.2016 - 12.2018
Clothing Sales Associate
Forever 21
09.2015 - 11.2015
Children's Party Host
Fountain Bowl
04.2015 - 12.2017
Escrow Assistant
Orange Coast Title Company
High School Diploma -
Hare high school