Jenny Clark
Fresno
Summary
Passionate about creating safe, inclusive spaces for individuals with disabilities. Strengths include inclusive leadership, collaborative teamwork, and strong advocacy skills, driving successful outcomes for clients. Ready to leverage these skills to enhance community integration and support services.
Dedicated Community Inclusion Facilitator with expertise in individualized support plans, advocacy, and collaborative teamwork. Proven ability to empower clients and enhance their access to resources, ensuring goal achievement and well-being.
Overview
10
10
years of professional experience
Work History
Costumer Service
Alorica
Fresno, CA
02.2016 - 09.2019
- Provided exceptional customer service, addressing clinician inquiries promptly and professionally.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Provided quality customer service.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Ambassador
Amazon
Fresno, CA
06.2020 - 04.2023
- Cultivated strong customer relationships to enhance brand loyalty and promote product awareness.
- Mentored new employees on best practices for customer engagement and service excellence.
- Developed training materials for team members, enhancing onboarding processes and knowledge retention.
- Assisted team with operational policies and procedures to drive services.
- Onboarding new hires in stow/ picking.
National Guard
Army
Fresno, CA
04.2025 - 03.2026
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Community Inclusion Facilitator
Social Vocational Services
Fresno, CA
10.2019 - Current
- Designed and implemented individualized support plans for diverse client needs.
- Mentor individuals in best practices for client engagement and support strategies.
- Advocated for clients' rights, ensuring access to necessary resources and services.
- Assist client in selecting and achieving realistic goals and objectives.
- Access, evaluate, implementing chart clients progress on goals and objectives.
- Providing constant supervision to clients.
- Record data and maintain field notes.
- Managed time efficiently to complete all task within deadlines
Education
High School Diploma -
World Harvest Christian Academy
Fresno, CA06-2011
Associate of Science - Criminal Justice
Fresno City College
Fresno, CA05-2024
Skills
- Inclusive leadership
- Safe space creation
- Anti-discrimination strategies
- Collaborative teamwork
- Trained in CPI
- Behavior intervention plans
- Group and individual instruction
- De-escalation techniques
- Disability awareness
- Accessibility planning
- Mobility assistance
- Collaborative learning
Timeline
National Guard
Army
04.2025 - 03.2026
Ambassador
Amazon
06.2020 - 04.2023
Community Inclusion Facilitator
Social Vocational Services
10.2019 - Current
Costumer Service
Alorica
02.2016 - 09.2019
High School Diploma -
World Harvest Christian Academy
Associate of Science - Criminal Justice
Fresno City College