Jenny Clark

In my role as a Human Resources and Recruiting Associate at Craftsman Home Builders, I play a pivotal part in attracting, retaining, and developing top talent to support the company’s growth and business objectives. Key responsibilities included:

• Managing the full recruitment cycle, from job posting to candidate sourcing, interviewing, and onboarding, ensuring that the company attracted high-quality candidates aligned with the company culture and values.
• Handling employee relations by addressing concerns, mediating conflicts, and ensuring a positive work environment.
• Supporting various HR functions, including benefits administration, compliance with labor laws, and performance management processes.
• Collaborating with management to align human resource strategies with the company's business goals, ensuring talent management efforts supported organizational growth.
• Assisting with employee development programs to foster skill growth and career advancement opportunities within the company.

As an Operations Assistant in the Weld Shop Department at SDG&E, I contributed to the seamless execution of welding activities for pipeline and infrastructure maintenance. My key responsibilities included:

• Coordinating daily workflows to ensure timely and efficient project completion.
• Maintaining inventory and ensuring that welding supplies and equipment were well-stocked and operational.
• Enforcing strict safety protocols to maintain a secure working environment and ensure compliance with industry regulations.
• Managing employee schedules, including time-off requests, and submitting payroll to ensure accurate and timely compensation.
• Generating detailed reports for management, providing insights into departmental performance and areas for improvement.
• Actively supporting continuous improvement initiatives to optimize departmental processes and enhance operational efficiency.

As an Operations Associate in the Operations Qualification Department at SDG&E, I supported the qualification and compliance processes critical to maintaining safe, reliable, and efficient operations across the utility. My responsibilities included:

• Collaborating with cross-functional teams to ensure that operational standards were consistently met and maintained.
• Assisting with regulatory compliance efforts by ensuring all procedures and documentation adhered to state and federal guidelines.
• Supporting the continuous improvement of operational procedures by identifying inefficiencies and recommending process enhancements.
• Managing and maintaining qualification records, ensuring all personnel met required standards and certifications.
• Contributing to a culture of safety by promoting best practices and ensuring that all operations complied with safety regulations.

In my role supporting Microsoft management and resellers for the Microsoft Surface program, I played a vital role in research, data analysis, and project management to ensure the program’s success. My key responsibilities included:

• Conducting in-depth research and data analysis to provide valuable insights that informed decision-making and improved program strategies.
• Contributing to the development of rules, guidelines, and best practices that streamlined program processes and enhanced overall efficiency.
• Managing project timelines and ensuring that deliverables were met on schedule while maintaining alignment with program goals.
• Ensuring compliance with established guidelines to maintain the integrity and consistency of the program.
• Collaborating with cross-functional teams, including sales, marketing, and operations, to ensure that all stakeholders were aligned and that project execution was timely and effective.

As a Business Analyst at Ansell Healthcare, I was responsible for delivering excellent customer service by addressing inquiries, resolving complaints, and ensuring satisfaction with our products and services. My key responsibilities included:

• Assisting customers through various channels, including phone, email, and other communication platforms, to address inquiries and provide timely solutions.
• Effectively resolving customer complaints by identifying root causes and implementing corrective actions to prevent future issues.
• Collaborating with internal teams to ensure customer concerns were handled efficiently and that any product or service issues were resolved in a timely manner.
• Continuously monitoring customer feedback to identify trends, opportunities for improvement, and areas where the company could enhance its products or services.

As the primary point of contact for three regional managers at Microsoft, I provided critical support by managing communications and ensuring that all inquiries and requests were addressed efficiently before escalating to the managers. Key responsibilities included:

• Acting as the first line of contact for regional managers, filtering and managing inquiries, ensuring only the most relevant and urgent issues reached the managers.
• Answering complex programmatic questions and providing solutions to ensure smooth project execution and stakeholder satisfaction.
• Collaborating with internal teams to address and resolve issues across multiple departments, acting as a liaison to streamline communication and support.
• Overseeing several departments, stepping into acting manager roles as needed, and ensuring alignment between teams to meet project objectives.
• Managing project timelines, resource allocation, and supporting the continuous improvement of processes to increase efficiency across the program.