Jenny Chin-Nee Li
TORONTO,ON
Summary
Results-driven fulfillment operations professional with experience in order processing and inventory management. Proven ability to streamline workflows, improve accuracy, and meet tight deadlines in fast-paced environments. Strong attention to detail with a focus on efficiency, team collaboration, and customer satisfaction. Sales consultant and event assistant with over 7 years in customer service and event management. Expertise in resolving inquiries and enhancing guest experiences through effective organization and communication. Proven ability to manage logistics and foster positive relationships with diverse audiences.
Overview
14
14
years of professional experience
Work History
Fulfillment Operations Outbound Co-worker
IKEA
06.2021 - Current
- Operated equipment safely for warehouse tasks and product movement.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Participated in team meetings to discuss workflow improvements and best practices.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Established professional working relationships with staff from various levels.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Operated forklifts and other heavy machinery to load and unload materials.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Assisted customers with product selection and provided excellent service.
Event Assistant
Chinese Cultural Centre of Greater Toronto
05.2024 - 09.2024
- Assisted in planning and organizing cultural events for diverse audiences.
- Coordinated logistics for venue setup and equipment arrangements.
- Managed registration processes for attendees during events.
- Led volunteer teams in executing event activities efficiently.
- Engaged with participants to enhance their experience at events.
- Maintained inventory of materials and supplies for upcoming programs.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Created detailed timelines and checklists to ensure smooth operation of events.
- Assisted in the planning and execution of events, including scheduling vendors and venues.
- Worked closely with other departments to ensure seamless integration of activities between different areas of responsibility.
- Monitored event progress to identify potential risks or issues that could arise.
- Responded promptly to inquiries from guests or other stakeholders regarding event details.
- Oversaw setup, breakdown operations at each location prior to, after the conclusion of an event.
- Conducted post-event evaluations to identify areas for improvement in future events.
- Set up and tore down equipment for large scale events, conferences and graduations.
- Assisted guests with determining seat location, escorting guests to assigned seating.
- Managed inventory of event supplies, ensuring adequate stock for activities.
- Supported catering team with setup, service, and cleanup of event food and beverages.
- Facilitated smooth guest flow within venues, directing attendees to their seats or designated areas.
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
- Engaged with attendees, creating a welcoming and positive event experience.
Sales Consultant
HUDSON'S BAY COMPANY
08.2018 - 02.2021
- Greeted and assisted customers with their questions and concerns, on the sales floor and through telephone and the Hudson Bay SalesApp
- Engaged new and existing customers with new merchandise launches and promotions and store offers
- Operated cash registers, managing financial transactions and balancing drawers
- Maintained an orderly appearance throughout the sales floor
Head Theatre Usher
CHINESE CULTURAL CENTER OF GREATER TORONTO
06.2012 - 01.2020
- Managed a team of 6 theatre ushers, serving at the P.C Ho Theatre (capacity 626 people)
- Proven experience in crisis management and handling public concerns
- Promoted a professional, organized and conflict-free environment in the theatre
- Coordinated with theatre stage technicians, production managers and staff to ensure the best customer experience for the public
Assistant to the Theatre Manager
CHINESE CULTURAL CENTER OF GREATER TORONTO
05.2015 - 08.2018
- Maintained the non-profit organization's facilities conditions and rental booking record, using MS Word and Excel
- Scheduled meetings on MS Outlook and communicated theatre rental pricing and rules and regulations to potential clients
- Drafted personalized theatre rental contracts according to clients needs
Education
High School Diploma -
AGINCOURT COLLEGIATE INSTITUTE
01-2012
Skills
- Retail and theatre health and safety standards
- Advanced MS office suite
- Typing speed of 75 WPM
- Customer service
- Event coordination
- Communication skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
Languages
- English
- Hakka
- Cantonese
- Mandarin
Awards And Recognition - Volunteer Service Awards
Youth Chinese Cultural Center of Greater Toronto, 262, Imperial Ball, Piano Competition Gala, Summerfest, Summer Camp Leader, Health Day Awareness, General Volunteer
Accomplishments
Co-worker of month February 2025
Timeline
Event Assistant
Chinese Cultural Centre of Greater Toronto
05.2024 - 09.2024
Fulfillment Operations Outbound Co-worker
IKEA
06.2021 - Current
Sales Consultant
HUDSON'S BAY COMPANY
08.2018 - 02.2021
Assistant to the Theatre Manager
CHINESE CULTURAL CENTER OF GREATER TORONTO
05.2015 - 08.2018
Head Theatre Usher
CHINESE CULTURAL CENTER OF GREATER TORONTO
06.2012 - 01.2020
High School Diploma -
AGINCOURT COLLEGIATE INSTITUTE