Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jennifer Wigston

Ponoka,AB

Summary

Proven leader with extensive experience in retail and hospitality management, notably at Shoppers Drug Mart. Excelled in enhancing customer experience and engagement, leading to significant improvements in customer satisfaction ratings. Skilled in inventory control and team leadership, adept at driving operational efficiency and employee development. Demonstrated ability to streamline processes, achieving a more organized and productive work environment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Shoppers Drug Mart
08.2007 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing cash drawers and lottery trays daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Trained, supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Encouraged a positive work environment by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with accurate ordering lowstock walks, highrisk counts and efficient stock organization.
  • Scheduled employees for shifts, taking into account customer traffic, business demands, employee strengths and vacation requests.
  • Improved store operations by establishing clear communication between team members and implementing efficient scheduling practices.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation front end displays to catch attention of store customers.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Bartender

Royal Bar
08.2013 - 04.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, preparing cash drawers, managed cash handling duties responsibly and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Followed province laws regarding alcoholic beverage services and customer regulations
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Bartender Supervisor

Juliana Night Club
03.2004 - 09.2011
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, preparing cash drawers, managed cash handling duties responsibly and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Followed province laws regarding alcoholic beverage services and customer regulations
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Supervised and trained staff on preparing and delivering drinks, handling money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Supervisor

Shoppers Drug Mart
08.2003 - 08.2006
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency.
  • Trained staff members in their career development, sharing knowledge from years of experience in the field.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Efficient cash management processes and procedures, daily cash drawer and lottery count balancing.
  • Reduced discrepancies in cash handling by conducting regular audits and providing staff training.
  • Completed daily deposits.

Concessions Cashier

Plaza Bingo
10.2000 - 07.2003
  • Improved customer satisfaction by providing efficient and friendly service at the concession stand.
  • Maintained clean, organized workspace according to operational standards.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions to ensure proper accounting and minimal discrepancies
  • Maintained cleanliness of the concession area, adhering to health and safety regulations.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Operated POS systems proficiently for accurate order processing and payment collection.

Education

High School Diploma -

Ponoka Composite High School
Ponoka, AB
06.2003

Skills

  • Problem-Solving
  • Customer Service, Customer experience and engagement
  • Retail Operations: Inventory Control, Store Organization, Store Opening and Closing, Attention to Detail, Store operations, Stock management, POS systems operations, Customer Relations, Pricing and markdowns, Inventory control
  • Work Planning and Prioritization, Display Setup
  • Loss Prevention
  • Time Management
  • Team Building and Leadership
  • Employee Scheduling, Hiring and Training and Staff Management
  • Order Management
  • Flexible Schedule
  • Workforce Management

Languages

English
Full Professional

Certification

Lead Program completed 2014

Food handling safety

Robbery prevention

Verbal de-escalation

Violence, harassment and discrimination in the workplace

Store operational standards

Merchandising store standards

Cashier best practices

Developing your team

Effective delegation

Front end new hiring training

Hiring the best

Timeline

Bartender

Royal Bar
08.2013 - 04.2017

Assistant Store Manager

Shoppers Drug Mart
08.2007 - Current

Bartender Supervisor

Juliana Night Club
03.2004 - 09.2011

Supervisor

Shoppers Drug Mart
08.2003 - 08.2006

Concessions Cashier

Plaza Bingo
10.2000 - 07.2003

High School Diploma -

Ponoka Composite High School

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Jennifer Wigston