Alyssa Doughty
Riverside
Summary
Trained COVID-19 Tester performs nasopharyngeal swabbing or finger stick capillary samples while wearing proper personal protective equipment. Maintains working knowledge of occupational health, safety and industrial hygiene. Excellent customer service skills as demonstrated through previous work history.
Overview
5
5
years of professional experience
Work History
After School Program Assistant
Think Together, Inc
10.2023 - Current
- Supported the academic success of students by providing homework assistance and study tips.
- Enhanced student engagement by incorporating hands-on activities and group projects in after-school programs.
- Assisted in the development of curriculum for after-school programs, ensuring a diverse range of topics and skill-building opportunities.
- Promoted a positive learning environment by communicating with students, & teamwork building among students.
- Work to ensure all project and program goals were reached and or exceeded.
- Organized and maintained a clean and safe space for after-school program activities, adhering to safety guidelines at all times,
- Created fun, age-appropriate activities for school-age children.
- Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
Receptionist
European Wax Center
03.2022 - Current
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
Server
Olive Garden Restaurant
09.2021 - 03.2022
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
COVID-19 Tester
Curative Medical
06.2020 - 09.2021
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Administered required COVID-19 rapid tests and sample collection using proper swabbing technique.
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
- Cleaned and sterilized lab area, tools and equipment.
- Maintained clean and fully operational laboratory equipment.
- Followed strict aseptic techniques to protect patients when collecting blood and tissue samples.
Cashier
Taco Bell
04.2020 - 06.2020
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Met high productivity standards in processing payments for customers.
- Resolved customer complaints and escalated worsening concerns for remediation.
Hostess
The Beach Restaurant
01.2020 - 04.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Monitored dining area to assess server capacity and estimate wait times.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Education
High School Diploma -
Patriot High School
Jurupa Valley, CA05-2020
No Degree - Cosmetology
Salon Success Academy
Corona, CA06.2020
Skills
- Leadership
- Planning
- Working collaboratively
- Problem resolution
- People skills
- Time management
- Friendly, positive attitude
- Customer assistance
- Cash register operation
- Credit and cash transactions
- Returns and exchanges
- Telephone Skills
- Appointment Booking
- Confirming Transactions
- Greet Visitors
- Strong work ethic
- Leadership qualities
- Classroom organization
- Outdoor activities
- Age-appropriate activities
- Arts and crafts
- Homework assistance
- Activity coordination
- Exceptional customer service
- Guest engagement
- Cash handling
- Safe food handling
- Hospitality service expertise
Timeline
After School Program Assistant
Think Together, Inc
10.2023 - Current
Receptionist
European Wax Center
03.2022 - Current
Server
Olive Garden Restaurant
09.2021 - 03.2022
COVID-19 Tester
Curative Medical
06.2020 - 09.2021
Cashier
Taco Bell
04.2020 - 06.2020
Hostess
The Beach Restaurant
01.2020 - 04.2020
High School Diploma -
Patriot High School
No Degree - Cosmetology
Salon Success Academy
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