Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennnifer Guzman

Summerside,PE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Senior Service Admin

MI Manila Inc
04.2016 - 01.2024


  • Reduced response times for client inquiries by optimizing internal workflows and improving team collaboration.
  • Developed and maintained strong relationships with key accounts, resulting in increased revenue and long-term partnerships.
  • Managed a high-performing service team, consistently exceeding performance targets and maintaining exceptional customer satisfaction levels.
  • Collaborated with cross-functional teams to resolve complex customer issues promptly and effectively.
  • Established clear performance metrics for the service team, fostering a results-driven culture focused on delivering exceptional customer experiences.
  • Evaluated staff performances regularly through KPIs monitoring; recognized top performers while addressing skill gaps through targeted coaching/training sessions.
  • Boosted staff morale through transparent communication channels fostering open dialogue among employees at all levels of hierarchy.
  • Analyzed comprehensive data sets to make informed decisions regarding resource allocation and budgeting requirements.

Document Admin

CBRE Philippines (Assigned In DOW Chemical)
10.2015 - 03.2016
  • Improved document organization by implementing efficient filing systems and digital archiving techniques.
  • Ensured timely and accurate document processing for smoother business operations.
  • Assisted in the development of company-wide documentation policies to maintain consistency and quality.
  • Managed a high volume of documents, ensuring accuracy and accessibility for all team members.

Logistics Transport Assistant

CBRE Philippines (Assigned In Accenture)
09.2014 - 07.2015
  • Streamlined transportation processes by implementing efficient routing and scheduling systems.
  • Enhanced overall transport efficiency with thorough route planning, minimizing delays and disruptions.
  • Improved communication between drivers and dispatchers, resulting in reduced response times for service calls.
  • Provided excellent customer service by addressing client inquiries promptly and professionally.

Education

Bachelor of Science - BS Tourism Major in Airline Operations

PATTS College of Aeronautics
Paranaque, Philippines

Skills

  • Service Delivery
  • Operations Management
  • Customer Satisfaction
  • Client relationship management
  • Multitasking
  • Attention to detail

Languages

English
Professional Working

Timeline

Senior Service Admin

MI Manila Inc
04.2016 - 01.2024

Document Admin

CBRE Philippines (Assigned In DOW Chemical)
10.2015 - 03.2016

Logistics Transport Assistant

CBRE Philippines (Assigned In Accenture)
09.2014 - 07.2015

Bachelor of Science - BS Tourism Major in Airline Operations

PATTS College of Aeronautics

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Jennnifer Guzman