JENNIQUE MORRISON
Brampton,ON
Summary
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 9 years of aviation experience.
Overview
9
9
years of professional experience
Work History
Bartender
17 Steak House & Bar
09.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing efficient and friendly service in a high-volume environment.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Trained new bartenders on drink recipes, pouring techniques, and customer service best practices.
International Flight Attendant
Air Canada Rouge
05 2018 - 04 2022
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Customer Service Representative
A.S.P. Security Services
10.2015 - 03.2017
- Greet passengers
- Quickly and efficiently determine eligibility requirements and stream passengers into various queues while providing superior customer services
- Validate/ confirm passengers needs and rights of entry to/form controlled and restricted ares
- Identify acceptable travel document to enable passengers entry to certain areas
- Developed customer service policies and procedures to meet and exceed industry service standards.
Cabin groomer Agent
Swissport canada inc
02.2015 - 04.2016
- Clean Interior areas of the aircraft cabin including Vacuuming aircraft carpet, wipe down tables, overhead bins, remove trash from seat pockets ensure that kitchen, galley and crew areas in the plane are clean, tidy and safe
- Arrange seatbelts on seats and placement of headsets as required
- Ensure equipment is cleaned, maintained and stored correctly
- Maintain high standards of safety and security at all time
- Cleaned aircraft to prevent build-up of debris and grime .
Ramp Agent
Menzies Aviation
03 2014 - 11 2015
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Transferred luggage from aircraft to collection areas safely using belt equipment.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 or more daily flights.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
Education
High School Diploma -
St. Roch Catholic Secondary School
Brampton, ON06.2013
Real Estate
Humber College
1.//2020
Skills
- Guest Services
- Hospitality Service Expertise
- Aircraft Safety Checks
- Aircraft Emergency Reports
- Food and Beverage Service
- Customer Care
- Order accuracy
- Menu memorization
- High-volume dining
- Beverage preparation
Timeline
Bartender
17 Steak House & Bar
09.2022 - Current
Customer Service Representative
A.S.P. Security Services
10.2015 - 03.2017
Cabin groomer Agent
Swissport canada inc
02.2015 - 04.2016
International Flight Attendant
Air Canada Rouge
05 2018 - 04 2022
Ramp Agent
Menzies Aviation
03 2014 - 11 2015
High School Diploma -
St. Roch Catholic Secondary School
Real Estate
Humber College
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