Jennipher Carter

Spearhead the day-to-day operations of a $20 million, 27,000 sq. ft. interactive science center, ensuring seamless execution of exhibits, animal husbandry, educational programs, and events.

· Provide strategic leadership to a diverse team of staff and volunteers, overseeing recruitment, training, and performance management to maintain high levels of engagement and operational efficiency.

· Manage multi-departmental functions, including facility maintenance, health and safety, and high ropes course operations, while aligning all activities with organizational goals.

· Lead the design, development, and implementation of special events and interactive exhibits, enhancing guest experiences and driving visitor engagement.

· Direct budgeting, resource allocation, and financial planning for various departments to optimize performance and meet organizational objectives.

· Collaborate with the Executive Director, Board of Directors, government agencies, and external partners to ensure compliance and foster positive community relations.

· Drive cross-functional project management, overseeing the successful delivery of key projects from concept to execution, ensuring timelines, budgets, and quality standards are met.

· Contributed to multiple research initiatives focused on water quality, biodiversity, and bioaccumulation in the St. Lawrence River, working to advance scientific understanding of environmental health.

· Collected, processed, and analyzed water, sediment, and biotic samples, applying rigorous scientific methods to ensure accuracy and reliability of data.

· Developed and implemented standardized protocols for data collection, sample handling, and analysis, ensuring consistency and reproducibility across all research projects.

· Produced comprehensive technical reports, including statistical analysis, to summarize findings and provide actionable recommendations for environmental management.

· Collaborated with interdisciplinary teams to interpret research results and contribute to publications and presentations at industry conferences.

· Managed the daily operations of the branch, overseeing facility maintenance, health and safety, and ensuring compliance with internal and external audits.

· Led hiring, training, and development efforts for branch staff, fostering a high-performing team focused on customer service excellence.

· Focused on providing exceptional customer service, utilizing strong problem-solving and critical thinking skills to address complex client issues and ensure satisfaction.

· Progressed through roles from Customer Service Representative to Financial Services Manager and Assistant Branch Manager, gaining expertise in retail banking, commercial solutions, investment planning, estate planning, and lending.

· Stayed up-to-date on changing government regulations and banking policies, ensuring branch operations complied with all relevant legal requirements.

· Cultivated strong relationships with clients, offering personalized financial solutions tailored to individual and business needs, resulting in increased customer loyalty and business growth.