Jennina Graham
Fresno
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Domino's Pizza
09.2023 - 02.2026
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Was educated on operating and training staff to use all equipment.
- Stocked ingredients from delivery area to storage, work area, walk-in cooler.
- Prepared product as shown on ordering screen.
- Received and processed telephone orders.
- Led team in daily operations, ensuring efficient workflow and adherence to company policies.
- Coordinated cross-departmental communication to streamline processes and improve service delivery.
- Oversaw inventory management, ensuring optimal stock levels and reducing waste through effective forecasting.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Pizza Maker
Dominos
04.2023 - 08.2023
- Operate all equipment.
- Stock ingredients from delivery area to storage, work area, walk-in cooler.
- Prepare product.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and facility approximately daily.
Hostess
Kinaly Thai Restaurant
12.2022 - 02.2023
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages
- Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
- Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for Togo orders
- Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
- Contribute to team effort by accomplishing related results as needed
Overnight Stocker
Walmart
05.2022 - 08.2022
- Worked 11pm-7am, 5-6 times a week.
- Stocking and arranging items on shelves neatly.
- Reading and updating inventory reports.
- Reporting damaged merchandise to managers.
- Labeling items with the correct prices.
- Creating special displays for promotional items.
Grocery Clerk
Lazy Acres Natural Market
02.2022 - 04.2022
- Greeted shoppers, answered questions, and helped them find products.
- Learned about new products quickly and made recommendations.
- Unloaded daily deliveries and organized the stock room.
- Stocked shelves and displays according to the planogram.
- Made sure that all products were fresh and within the expiration date.
- Cleaned and sanitized assigned area, including sweeping, mopping, and dusting.
- Followed written and verbal instructions from managers.
- Adhered to federal, state, and local food safety and sanitation guidelines and company policies.
Education
Junior High School Education -
Roosevelt High School
Fresno, CA08-2021
Skills
- Problem-solving
- Customer service
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Staff supervision
- Stock management
- Hiring and training
Timeline
Assistant Store Manager
Domino's Pizza
09.2023 - 02.2026
Pizza Maker
Dominos
04.2023 - 08.2023
Hostess
Kinaly Thai Restaurant
12.2022 - 02.2023
Overnight Stocker
Walmart
05.2022 - 08.2022
Grocery Clerk
Lazy Acres Natural Market
02.2022 - 04.2022
Junior High School Education -
Roosevelt High School