Jennilyn Diago

- Assist licensed pharmacists in providing optimal pharmaceutical care to our patient(s).

- Perform various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

- Process medication order(s) to completion.

- Deliver prepared medications in a timely matter.

- Prepare and compound standardized and non standardized intravenous followed by a recipe in a sterilized IV room.

- Promote patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

- Stock, label, and inventory medication to keep accurate records.

- Solve problems and concerns in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

- Assist in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

- Assist in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

- Maximize pharmacy efficiency through effective communication with staff members and adherence to procedures.

- Support inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.

- Supervised and lead a team of pharmacy technicians, ensuring accurate and timely prescription filling and delivery.

- Oversee daily operations, including inventory management, order processing, and customer service.

- Trained new technicians on pharmacy procedures, medication safety, and customer interactions.

- Implemented and maintained standard operating procedures (SOPs) to ensure compliance with state and federal regulations.

- Collaborated with pharmacists to review patients prescriptions, address medication therapy management, and provide exceptional patient care.

- Manage inventory, including ordering, stocking, and organizing medications to prevent shortages and overstock.

- Handled and accurately processed insurance claims with great communication with insurance companies to resolve issues.

- Resolved customer complaints and concerns with professionalism, integrity, ensuring a positive experience.

- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.

- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.

- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.