Jennika Sritharan
Toronto
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Honours Consultation
08.2019 - Current
- Oversaw daily business operations, making sure tasks were delegated efficiently and everything ran smoothly.
- Established performance metrics for team members, fostering accountability and excellence in service standards.
- Took ownership of customer issues and followed problems through to resolution.
- Led customer service team, enhancing response times and improving overall client satisfaction.
Customer Service Representative
JMS Urban City Limo
09.2014 - 09.2019
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Managed scheduling and logistics for transportation services, enhancing operational efficiency.
- Trained new team members on company policies and customer interaction techniques.
- Utilized CRM software to track customer interactions and improve service delivery.
Sales Associate
The Source
09.2017 - 06.2019
- Provided exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Assisted customers in product selection, offering tailored recommendations based on individual needs and preferences.
- Maintained knowledge of current promotions, products, and services to ensure accurate information delivery to customers.
- Collaborated with team members to achieve sales targets through effective communication and teamwork strategies.
Education
ABA Therapy
Durham College
Oshawa09-2025
Bachelor of Arts - Cognitive Psychology
University of Guelph
Guelph09-2024
High School Diploma -
Central Technical School
09-2016
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Customer relationship management (CRM)
- MS office
- Schedule management
- Conflict management
- MS office expert
- Research and due diligence
Languages
Tamil
Native or Bilingual
Timeline
Customer Service Manager
Honours Consultation
08.2019 - Current
Sales Associate
The Source
09.2017 - 06.2019
Customer Service Representative
JMS Urban City Limo
09.2014 - 09.2019
ABA Therapy
Durham College
Bachelor of Arts - Cognitive Psychology
University of Guelph
High School Diploma -
Central Technical School