Jenni Irene Maria Lemmen
Whistler,BC
Summary
Dynamic professional with a proven track record in customer service excellence and complaint handling, honed at Cyklop GmbH and Alpenpark Neuss. Skilled in front office administration and teamwork, I excel in turning customer challenges into satisfaction, achieving increased loyalty through empathetic engagement.
Overview
2
2
years of professional experience
Work History
Customer Service Administrator
Cyklop GmbH
06.2023 - 11.2024
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Facilitated smooth customs clearance by accurately preparing all necessary documentation for each shipment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Tourism and Leisure Management Assistant
Alpenpark Neuss
06.2022 - 07.2023
- Welcomed customers and provided them with details about the available activities, ski lessons, pricing, equipment rental, and safety guidelines
- Helped to organize events for both business and private clients
- Oversaw training and onboarding process for newly hired employees
- Handled customer complaints and adressed concerns or issues promptly, such as equipment malfunction, safety concerns, or service dissatisfaction
Education
Apprenticeship / Training - Tourism And Leisure
Alfred-Müller-Armack-Berufskolleg
Cologne, Germany08-2023
High School Diploma -
Cusanus Gymnasium
Erkelenz, Germany05-2017
Skills
- Customer service excellence
- Complaint handling
- Customer focus
- Data entry
- Telephone etiquette
- Organization and recordkeeping
- Front office administration
- Teamwork
Languages
German
Native or Bilingual
Dutch
Native or Bilingual
English
Professional Working
French
Elementary
Additional Information
International Experience
Work & Travel – New Zealand, August, 2017 – July, 2018
- Worked in various positions, including housekeeping, hostel manager etc.
- Gained hands-on experience in customer service, hospitality and farm work, while immersing in a foreign culture.
- Improved my English skills through daily interactions with locals and other international travelers
Timeline
Customer Service Administrator
Cyklop GmbH
06.2023 - 11.2024
Tourism and Leisure Management Assistant
Alpenpark Neuss
06.2022 - 07.2023
Apprenticeship / Training - Tourism And Leisure
Alfred-Müller-Armack-Berufskolleg
High School Diploma -
Cusanus Gymnasium
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