Jennifer Y. Song
Rowland Heights
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently employing service-oriented behaviors. Recognizes the importance of understanding customer desires and goes above and beyond to provide customized solutions that build loyalty.
Overview
16
16
years of professional experience
Work History
Barber/Stylist
Sport Clips
12.2023 - Current
- Provided consulting services to clients, analyzing their lifestyle and physical features in order to recommend the most suitable haircut.
- Assisted clients in selecting suitable hair products and subsequently boosted store sales.
- Delivered services in compliance with state board safety regulations, ensuring the safety of both clients and myself.
- Successfully adapts to quick-paced work settings.
- Demonstrated proficiency in multitasking by skillfully performing haircuts while ensuring client satisfaction.
Operations Manager
Beauty Avenue
01.2011 - 09.2024
- Successfully attained and exceeded monthly sales objectives through consistent delivery of outstanding customer service.
- Managed multi-line phone system and scheduled appointments with efficiency.
- Effectively oversaw the needs of clients while supporting a team of 20 stylists.
- Acquired comprehensive product knowledge across 50+ brands to enhance sales potential.
- Attained expert status certificate following completion of Dermalogica training.
- Oversaw shipment processing, inventory acquisition, and merchandise resupply.
- Conducted training sessions for new and existing employees on industry updates, products, and protocols.
Key Supervisor
Rite Aid
10.2008 - 12.2010
- Handled large cash transactions including closing deposits and processing Western Union transactions.
- Maintained productivity through task delegation and clear communication.
- Managed customer complaints while implementing loss prevention measures.
- Successfully executed various merchandise arrangements to accommodate tight timelines, such as weekly sales and holiday promotions.
- Managed inventory, recalls, and high-volume shipments with efficiency.
Education
GED -
Mount San Antonio College
Walnut, CAHigh School Diploma -
John A. Rowland High School
Rowland HeightsBarbering License -
CRU Institute of Cosmetology & Barbering
Garden Grove, CAEsthetician License -
Marinello School of Beauty
La Puente, CASkills
- Supervising experience
- Inventory control
- Customer service
- Client consultation
- Team collaboration
- Bilingual in Korean and English
- Highly motivated self-starter
- Quick learner
- Strong verbal and written communication
Timeline
Barber/Stylist
Sport Clips
12.2023 - Current
Operations Manager
Beauty Avenue
01.2011 - 09.2024
Key Supervisor
Rite Aid
10.2008 - 12.2010
GED -
Mount San Antonio College
High School Diploma -
John A. Rowland High School
Barbering License -
CRU Institute of Cosmetology & Barbering
Esthetician License -
Marinello School of Beauty
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