Jennifer X. Dai
Toronto,Canada
Summary
Experienced Administrative and Project Coordinator skilled in document and delivery management, client relations, and multi-functional support across corporate and retail settings. Known for maintaining high efficiency, organization, and adaptability in dynamic environments, with a proactive approach to streamlining operations and enhancing team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Marketing Assistant
KORE Brands Inc.
08.2024 - Current
- Coordinating with suppliers for mockups, invites, videos, and digital assets.
- Collaborating with printing companies for quotes, measurements, and installations.
Tracking and organizing all marketing projects (past, current, future). - Proposing marketing budgets based on sales data.
Supporting the team in timely project execution and ensuring accountability. - Assisting with minor website updates and distributing digital assets to clients.
- Working closely with management to streamline marketing processes.
Sales Coordinator
KORE Brands Inc.
01.2024 - Current
- Sales/Office Assistant at KORE BRANDS Toronto Showroom
- Customer service lead, managing inquiries
- Supports sales team for growth
- Proactively takes on extra tasks
- Manages eyeware samples, post-sale support, liaising, and logistics
- Positioned for rapid career growth
Research Associate
Institute for Catastrophic Loss Reduction
05.2023 - 08.2023
- Cleaned and transformed several thousand files of raw data
- Conducted literature reviews to identify gaps in current knowledge and assist in defining project goals
- Arranged data in a coherent manner to facilitate efficient analysis and communication of results
- Assisted fellow researchers in various study- and project-related tasks
Office Operations & Documents Administrator
Classic Fire + Life Safety
08.2022 - 04.2023
- Managed 2000+ confidential documents, ensuring adherence to established procedures
- Provided excellent customer service, resolving inquiries, and overseeing meetings
- Organized tenant files and records in line with company policy
- Streamlined office communication, record tracking, and data sharing for enhanced efficiency
- Unofficially took on a supervisory role, training teammates on a new data system
- Supported successful course delivery by assisting trainers
Store Clerk and Florist
St Clair Fruit Market
03.2015 - 02.2022
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items
- Processed customer payments accurately and efficiently
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays
- Maintained detailed records of customer orders and invoices
Claims Assistant
Kaufman Claims Canada
06.2019 - 01.2020
- Prepared documents for claims processing
- Handled over 1000 confidential documents in accordance with established procedures
- Maintained accurate records related to all aspects of the claims process
- Managed case files and coordinated transmissions between offices
- Processed claims requests via data entry into internal systems
Co-Op/Assistant
Burns & Wilcox Canada
10.2016 - 08.2018
- Conducted daily office operations, including opening and closing the office
- Created purchase orders for office supplies and equipment
- Handled confidential documents in accordance with established procedures
- Maintained filing databases for tracking customer information
- Providing guidance and training to newly onboarding Co-Op Students
Education
Bachelor - Disaster and Emergency Management
York University
01.2022
Skills
- Adaptability
- Administrative office operations
- Administrative assistance
- Cross-Functional Collaboration
- Customer engagement and support
- Interpersonal communication skills
- Inventory Management
- Post-sales support
- Project assistance
- Records and database administration
- Scheduling and calendar management
- Time management
Languages
English
Chinese (Cantonese)
Certification
- Emergency First Aid & CPR/AED Level C
- Incident Management System IMS-100
- Foundations of User Experience (UX) Design, Google: Coursera
- Foundations of Project Management, Google: Coursera
Timeline
Marketing Assistant
KORE Brands Inc.
08.2024 - Current
Sales Coordinator
KORE Brands Inc.
01.2024 - Current
Research Associate
Institute for Catastrophic Loss Reduction
05.2023 - 08.2023
Office Operations & Documents Administrator
Classic Fire + Life Safety
08.2022 - 04.2023
Claims Assistant
Kaufman Claims Canada
06.2019 - 01.2020
Co-Op/Assistant
Burns & Wilcox Canada
10.2016 - 08.2018
Store Clerk and Florist
St Clair Fruit Market
03.2015 - 02.2022
Bachelor - Disaster and Emergency Management
York University
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