Janice Claveria
Toronto,ON
Summary
Accomplished Medical Referral Secretary with extensive experience at Women's College Hospital, adept in office administration and customer service. Excelled in streamlining referral processes, enhancing patient appointment coordination by leveraging skills in medical terminology and Epic and PSS software. Demonstrated proficiency in improving patient care and administrative efficiency, with a keen focus on insurance billing and claims approval.
Overview
1
1
year of professional experience
Work History
Medical Referral Secretary
Women's College Hospital
03.2024 - Current
- Receive new referrals from family physicians and make sure the referrals are complete and sent by E-fax or manual fax to the preference specialist.
- Making a referral stamp to track each referral.
- Follow up on urgent and OB referrals and ensure the patient has an appointment.
- Call or send emails to patients to notify them of their upcoming appointments with their specialist or if the patient has an appointment with another service.
- Check and call the hospitals/ clinics for a sooner appointment.
- Confirm the information from the family physician that required or supported the referrals.
- Triage the referral to the correct clinic or physicians using the decision as applicable.
- Provide the patient with all the required information.
- Provide the patient with the location of the clinic and details of the appointment.
- Answer clinic-related phone calls and straight to appropriate staff members.
- Sending message or status of the referral to the patients
- Remind patients of their appointment times.
- Handle phone calls, and support reception with desk coverage.
- Support the administrative requirements of the office.
- Schedule the patient’s visits and coordinate the required tests.
Medical Referral Secretary Endocrinology
Women's College Hospital
03.2023 - 03.2024
- Receiving new referrals and triage according to the guidelines in the clinic or program.
- Confirm the required information from the referring provider.
- Monitor clinic schedules to ensure all appointment slots are filled.
- Triage the referral to the correct clinic or physicians using the decision as applicable.
- Provide the patient with all the required information.
- Provide the patient with the location of the clinic and details of the appointment.
- Check the referral intake whether it is ready to schedule and schedule according to the triage comment who triage the referral.
- Follow up on the “no-shows” and canceled appointments.
- Answer clinic-related phone calls and straight to appropriate staff members.
- Sending message or status of the referral to the referring provider.
- Remind patients of their appointment times.
- Schedule the patient’s visits and coordinate the required tests as well as the referring provider.
- Categorize the eFax received if it is a new referral, additional information, or loose report.
Education
No Degree - STANDARD FIRST AID + CPR & AED
ISLAND AID- FIRST AID TRAINING AGENCY
50 Wingold Ave Suite 1A, North York, ON M6B 1P707.2024
Associate of Applied Science - OFFICE ADMINISTRATION-HEALTH SERVICES
GEORGE BROWN COLLEGE
WATERFRONT CAMPUS06.2023
No Degree - 60 HRS ICD10/CPT/HCPCS/MEDICAL CODING
ETRIAGE LEARNING CENTER
DUBAI UNITED ARAB EMIRATES01.2018
Bachelor of Science - BACHELOR OF SCIENCE IN NURSING
DIPOLOG MEDICAL CENTER COLLEGE FOUNDATION INC.
DIPOLOG CITY PHILIPPINES06.2004
Skills
- Office Administration
- Customer Service
- Billing and payment processing
- Billing systems and software
- Insurance billing
- Patient Medical Statements Healthcare billing
- Insurance and Claims approval
- Inter system-Track care
- Registration and Appointment of patient
- Admitting & Discharging IP
- Medical Terminology
- Keyboarding
- Epic and PSS software
Timeline
Medical Referral Secretary
Women's College Hospital
03.2024 - Current
Medical Referral Secretary Endocrinology
Women's College Hospital
03.2023 - 03.2024
No Degree - STANDARD FIRST AID + CPR & AED
ISLAND AID- FIRST AID TRAINING AGENCY
Associate of Applied Science - OFFICE ADMINISTRATION-HEALTH SERVICES
GEORGE BROWN COLLEGE
No Degree - 60 HRS ICD10/CPT/HCPCS/MEDICAL CODING
ETRIAGE LEARNING CENTER
Bachelor of Science - BACHELOR OF SCIENCE IN NURSING
DIPOLOG MEDICAL CENTER COLLEGE FOUNDATION INC.
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