Summary
Overview
Work History
Education
Skills
Timeline
Generic
JENNIFER SCHMUCKER

JENNIFER SCHMUCKER

Grapevine

Summary

Successful and motivated professional with significant experience in healthcare center implementation, electronic medical records management, front office administration, insurance billing, and financial management in a fast paced healthcare environment. Hard-working and multi-tasking individual who maintains a keen awareness of the "big picture" with strong emphasis on driving quality, teamwork, and accuracy.


Overview

11
11
years of professional experience

Work History

Medical Office Specialist

Texas Spine Consultants
09.2022 - 06.2023
    • Provided prompt, polite and professional in-person and telephone customer service.
    • Routed messages, coordinated appointments and directed personnel to various departments using multi-line system.
    • Updated patient information and insurance details for accurate electronic medical records.
    • Performed various administrative tasks by filing, copying and faxing documents.
    • Reconciled daily payments received and prepared deposits for smooth office finances.

Medical Office Specialist

Texas Bone & Joint
01.2022 - 08.2022
  • Handled high volume of phone calls, addressing inquiries and scheduling appointments.
  • Maintained up-to-date system with current personal, financial and clinical details for each patient while maintaining strict confidentiality in compliance with HIPPA regulations.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Acted as liaison between patients and medical staff to ensure smooth patient experience.
  • Assisted with medical coding and billing tasks.

Clinic Coordinator

Vibrant Health Clinic
09.2015 - 06.2021
  • Greeting and checking in patients, obtaining demographics/insurance information, answering telephones and scheduling appointments for patients/referrals
  • Collected copays, checked reports for any billing errors, posted payments from patients/insurance companies
  • Maintained patient accounts by obtaining, recording and updating personal, financial and insurance information in electronic medical record database
  • Performed all Human Resources for office staff and vendor management
  • Vaccine Coordinator: Responsible for maintaining compliance with vaccine management including; ordering, inventory and reconciliation, storage and handling, temperature control, administering and managing emergency plan.

Physician's Assistant

Intrinsi
05.2012 - 02.2014
  • Worked closely with Naturopath MD, Dr. Nina Lewis to support and provide care
  • Educated patients about facility's policies and medical procedures
  • Responsibilities included maintaining medical records and journals, inventory and ordering of all supplements, vitamins, and medical supplies
  • Processed client orders, invoices, and payments and followed up with wellness calls
  • Document Coordinator: Maintained and updated all patient wellness plans, nutrition diaries, and medical records.

Education

Current Student for degree in Healthcare Administration -

Tulsa Community College
Tulsa, OK
10.2023

Skills

  • Exceptional customer service and interpersonal skills
  • Ability to remain calm and composed in stressful situations
  • Strong problem-solving and conflict resolution abilities
  • Outstanding time management and organizational skills
  • Electronic Medical Records (EMR) Management
  • Quickbooks
  • Insurance Verification
  • Healthcare ICD-10 Coding
  • HIPAA Compliance

Timeline

Medical Office Specialist

Texas Spine Consultants
09.2022 - 06.2023

Medical Office Specialist

Texas Bone & Joint
01.2022 - 08.2022

Clinic Coordinator

Vibrant Health Clinic
09.2015 - 06.2021

Physician's Assistant

Intrinsi
05.2012 - 02.2014

Current Student for degree in Healthcare Administration -

Tulsa Community College

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JENNIFER SCHMUCKER