Jennifer Rodriguez
Norwalk
Summary
Dynamic customer service professional with extensive experience at Disneyland Resort, excelling in guest relations and conflict resolution. Proven ability to enhance guest experiences through effective communication and efficient ticketing processes. Skilled in cash handling and team collaboration, consistently delivering exceptional service in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Ticket Taker
Disneyland Resort
Anaheim
09.2018 - Current
- Welcome and assist thousands of guests while providing exceptional customer service.
- Scan and validate park tickets efficiently and accurately.
- Resolve guest concerns professionally while maintaining Disney service standards.
- Train new Cast Members on ticketing procedures and guest interactions.
- Provide information on park attractions, events, and services.
- Contribute to a positive guest experience through friendly, personalized service.
Passenger Service Agent
Frontier Airlines
Santa Ana, CA
01.2024 - 09.2024
- Assisted passengers with check-in, boarding, and ticketing.
- Verified travel documents and processed baggage.
- Communicated flight updates and gate changes.
- Assisted passengers requiring special accommodations.
- Maintained accurate passenger records and complied with airline policies.
Cashier
Knott's Berry Farm
Buena Park, CA
05.2014 - 12.2018
- Delivered excellent customer service in a high-volume environment.
- Operated cash registers and processed transactions accurately.
- Prepared food while following food safety standards.
- Maintained a clean and organized work area.
- Worked collaboratively with team members to ensure efficient service.
Education
High School Diploma -
Norwalk Excelsior
Norwalk, CA06.2002
Skills
- Customer Service
- Guest Relations
- Cash Handling
- Ticketing & Admissions
- Conflict Resolution
- Team Collaboration
- Communication
- Food Safety
Timeline
Passenger Service Agent
Frontier Airlines
01.2024 - 09.2024
Ticket Taker
Disneyland Resort
09.2018 - Current
Cashier
Knott's Berry Farm
05.2014 - 12.2018
High School Diploma -
Norwalk Excelsior