Jennifer Nana Arku-Entsie
Brampton,ON
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
13
13
years of professional experience
Work History
Administrator
Elitec Group Inc.
01.2024 - Current
- Computerized office activities, maintained customer communications, and tracked records.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Monitoring Officer
Ghana Investment Promotion Center
12.2021 - 09.2023
- Analyzed and interpreted data from monitoring systems to identify potential issues and implemented corrective actions.
- Conducted regular audits to assess inventory accuracy and prevent discrepancies
- Registered international and local investor applicants into data systems.
- Participated in staff meetings, special events, and professional development activities.
- Created customer support strategies to increase customer retention.
Passenger and Cargo Handling Officer
Kotoka International Airport
01.2011 - 03.2017
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
- Documented all routes, delays and passenger information.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
Education
Bachelor of Arts - Information Studies And Psychology
University of Ghana
Accra11.2021
No Degree - Passenger Handling And Customer Service Cert
International Travel And Tourism Institute
Accra04.2012
High School Diploma -
Chemu Secondary School,
Tema06.2006
Skills
- Calm Under Pressure
- Administrative Support
- Resourceful and Analytical
- Environmental Awareness
- Customer Education
- Excellent Communication
- Team Building
- Deescalating Conflict
- Follow-Up Skills
Languages
English
Full Professional
Timeline
Administrator
Elitec Group Inc.
01.2024 - Current
Monitoring Officer
Ghana Investment Promotion Center
12.2021 - 09.2023
Passenger and Cargo Handling Officer
Kotoka International Airport
01.2011 - 03.2017
Bachelor of Arts - Information Studies And Psychology
University of Ghana
No Degree - Passenger Handling And Customer Service Cert
International Travel And Tourism Institute
High School Diploma -
Chemu Secondary School,