Jennifer Bailey
Parkland County,AB
Summary
Client and customer service focused with the desire to advance my knowledge of both product and service. Organized, motivated and sets realistic but aggressive objectives. Effective and timely with high attention to detail and a passion for safe and effective delivery of work. Strategic thinker who thrives on continuous development and process improvement.
Overview
10
10
years of professional experience
Work History
Maintenance Planner
North American Construction Group (NACG)
04.2021 - Current
- Created and managed work order backlog
- Ensured open work orders met required standard and status was kept up to date
- Updated maintenance records with current service and PM status
- Ensured regulatory documentation is current
- Updated component records and maintained accurate component history
- Updated component failure tracking system and prepared information for warranty claims
- Ensured resources were in place to perform planned work (parts, labour, shop space, etc.)
- Monitored compliance to place and reconciled plan vs
- Actual
- Generated weekly and monthly plan compliance statistics
- Responsible for developing weekly maintenance schedule in conjunction with supervision
- Prepared job plans and estimates for planned work
- Organized resources in advance to ensure efficient execution of planned work
- Ordered parts for planned and found work as required
- Developed job plan templates to streamline budgeting and align job creation
- Provided direction to Co-op students and aided in their personal development
- Maintained a safe work environment in regard to all maintenance work.
Service Warranty Writer
SMS Equipment – Remote Mining
02.2018 - 03.2020
- Liaison between customer, site personnel, distributor and OEM
- Failure analysis, data and document collection
- Review and compile warranty reports to submit to OEM with daily claim follow up
- Open/close service and warranty work orders
- WIP management – review, compile and distribute daily and weekly reports to stakeholders
- Month end invoicing and accounting
- Develop and implement customer and distributor warranty training
- Assist reliability with failure analysis, information gathering and participating in component teardowns
- Assist parts in sourcing, processing and returning parts and transferring between branches
- Collaborate with parts department to develop site specific parts policies and procedures
- Create, update and maintain in depth technical knowledge through networking, training and hands on experience
- Participated in continuous improvement by analyzing customer needs, reviewing multiple failure modes and monitoring known equipment failures
- Customer and OEM joint failure analysis thru component teardowns, failure reviews, product and policy training development and implementation
- Worked closely with factory support and development teams to identify and resolve component failures.
Service Admin
Komatsu Mining Corp. – National Service Group
05.2017 - 11.2017
Parts Advisor
Finning Supply Chain Exchange
02.2015 - 11.2015
Service Advisor
Finning Oilsands Central Services
11.2013 - 02.2015
Skills
- Document Development
- Process Improvement
- Continuous Improvement
- Procedure writing
- Compliance Verification
- Maintenance Planning
- Attention to Detail
- Report Preparation
- Relationship Building
- Analytical and Critical Thinking
- Policy and Procedure Writing
- Training Development and Implementation
- Onsite field experience and job execution
- Microsoft Office, Excel, Outlook, PowerPoint, SAP, Kronos, Lawson/Infor, eXtend & JDE
Timeline
Maintenance Planner
North American Construction Group (NACG)
04.2021 - Current
Service Warranty Writer
SMS Equipment – Remote Mining
02.2018 - 03.2020
Service Admin
Komatsu Mining Corp. – National Service Group
05.2017 - 11.2017
Parts Advisor
Finning Supply Chain Exchange
02.2015 - 11.2015
Service Advisor
Finning Oilsands Central Services
11.2013 - 02.2015
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