Jennifer L Washington
Los Angeles
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Motorcycle Safety Instructor
Total Control Training
Long Beach, CA
01.2021 - 07.2025
Flight Attendant
Omni Air International Inc.
Dallas, TX
01.2020 - 08.2020
- Ensured passenger safety by conducting pre-flight checks and emergency procedures.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with crew to maintain efficient cabin operations during flights.
- Trained new flight attendants on company policies and safety protocols.
Police Service Representative II
Los Angeles Police Department Headquarters
Los Angeles, CA
12.2000 - 01.2020
- Managed emergency calls, prioritizing responses based on urgency and available resources.
- Coordinated communication between first responders and dispatch teams to ensure efficient resource allocation.
- Utilized computer-aided dispatch systems for real-time tracking of incidents and response units.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Education
High School Diploma -
Crete Monee High School
Crete, ILSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
Timeline
Motorcycle Safety Instructor
Total Control Training
01.2021 - 07.2025
Flight Attendant
Omni Air International Inc.
01.2020 - 08.2020
Police Service Representative II
Los Angeles Police Department Headquarters
12.2000 - 01.2020
High School Diploma -
Crete Monee High School